I cannot Access the Roon app via my I phone

Support
1

Roon Core Machine

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

I cannot access the Roon app following a change in my password. I changed the password via an email from Roon. I was advised to change my Roon password by Apple following an upgrade to IOS 15.1. When I open the app, the Roon half circle just keeps going up and down. I am using an Iphone 11 pro Max 64GB (52 GB used) and a Ipad 7th Generation 128 GB . I have tried re-installing the app from the home screen but this has not worked.

I cannot play music through my Innuos Zen Mini Mk 3. I am using this as a Roon Player & Core.

The Innuos is connected via an ethernet to a router extender.

I am currently logged in to Roon as I write.

Adrian Lamb
2021-11-12T00:00:00Z

2

Remove the Roon app from the iPhone.
Reboot the iPhone.
Reinstall the Roon app.
You will then be prompted to log in where you can now use your new password.

2 Likes
3

Hey @Adrian_Lamb,

We’re so sorry we weren’t around to help when you most needed us :pleading_face:

@AceRimmer’s suggestions are great! Did they help? Can we help with anything now?