I cannot sign in to Qobuz today

[Mark_Newboult]

Roon Core Machine

Antipodes Audio K50

Networking Gear & Setup Details

Sky Router - this is not an issue

Connected Audio Devices

Antipodes Audio K50 connected to dCS Rossini DAC by AES/EBU

Number of Tracks in Library

c. 10,000 tracks

Description of Issue

I was using the system earlier and the music just stopped playing with no warning. I re-booted the Antipodes Audio K50. My own files are playing without any problems. However, I have been logged out of Qobuz, and cannot sign in using the Roon Remote App. When the sign-in fails, I receive the message “There was an Unexpected error, please check your account details. (UnexpectedError)” .

I have entered the correct Qobuz details, and I can sign on to Qobuz on my laptop computer, so I assume this is a Roon issue. Is this affecting other users?

Many thanks.

[ged_hickman1]

Are you signed in with your Qobuz registered email address?

[Mark_Newboult]

Yes, I am signed in with my Qobuz registered e-mail address.

[John_Aiello (Lifetime Subscription since 2016)]

Reboot your Core machine. This should correct this behavior.

[Mark_Newboult]

I have re-booted the Roon core (again). I am now signed back in to Qobuz. Many thanks for your help and quick reply, John_Aiello.

Support - please close this topic. Many thanks. Mark Newboult.

[Claude_Jonniaux]

Same problem for me.
Stupid error message, something like: “Network error”.