I can't cancel trial

Support
1

Core Machine (Operating system/System info/Roon build number)

TEXT GOES HERE

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

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Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

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Description Of Issue

When I try to cancel the trial I get the response
(Cancel failed due to network error. Please check your connection and try again)

It seems this was an issue back in January and got fixed then, but somehow it re-appeared.

1 Like
2

I want to cancel trial as well but I got the same problem. Could you pls help ?

Thanks in advance,

Thomas

3

same for me.
Please help me cancel as well

1 Like
4

I want to cancel my trial too. Please help.

5

Hi everyone — Sorry for the trouble here! The team is working on resolving this ASAP and our @accounts team will be able to help you out soon as well.

6

Sorry everyone! We ran into an issue overnight that broke the cancel form. It’s fixed now and you can cancel your trials again.

For those of you who posted (@Pedja_Pavlicic @Thomas_Raebiger @Guy_Shalev @Diego_Guitar) I’ve gone ahead and canceled your trials and you will not be charged.

1 Like