I cant get my Roon ARC Up in mexico

[Jose_Eduardo_Esparza (Jose Eduardo Esparza Muneillo)]

Roon Core Machine

Ryzen 5 5600X 32Gb Ram ASUS motherboard

Networking Gear & Setup Details

1. Who is your internet service provider?
   Telcel
2. Please list the make and model of your modem and router?
   Model GN256VH OEM Modem from ISP
3. Do you have any additional network hardware, like additional routers or managed switches?
   Switches
4. Does your network have any VPNs, proxy servers, or enterprise-grade security?
   No

Connected Audio Devices

Description of Issue -

What is the exact port forwarding error message you see in the Roon Settings → ARC tab?

Im getting thin error
{
“ipv6_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“187.hhh.iii.jjj”,“actual_external_ipv6”:“2806:aaa:bbb:ccc:ddd:eee:fff:ggg”,“router_external_ip”:“187.hhh.iii.jjj”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.254”,“found_upnp”:true}
}

[Jose_Eduardo_Esparza (Jose Eduardo Esparza Muneillo)]

i tried changing some of my isp modem configuration and now a get this error

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“187.hhh.kkk.lll”,“actual_external_ipv6”:“null”,“router_external_ip”:“187.hhh.kkk.lll”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.254”,“found_upnp”:true}
}

[connor]

Hi @Jose_Eduardo_Esparza,

Thank you for your post and for your patience.

The first diagnostic message indicates that your router is functioning with both IPv4 and IPv6 address formats. Most commonly, your ISP will have that dual capability in place with additional implementation that might interfere with ARC, like carrier-grade address translation (IPv4) or some sort of unique prefix handling (IPv6).

What I recommend is disabling UPnP in your router’s web administration page and creating a manual port forwarding rule in the router’s port forwarding or security settings. This rule should be TCP-format and point to the IP address and port assignment listed in Roon → Settings → ARC.

Additionally, how many routers do you have in your setup? If you have a second router downstream from the ISP modem, you’ll need to make sure any router capabilities in the modem are turned off (Bridge Mode).