I can't log into Qobuz from Roon

Support
1

Core Machine (Operating system/System info/Roon build number)

Windows 10

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Ethernet

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Dac usb udac icon 2

Good evening everyone, as the title suggests I can’t log in to Qobuz da Roon. The operating system is windows 10, all connected via ethernet. As an audio device I use an udac icon 2 via Usb. I think I have said it all, thank you in advance for any answers

2

What message are you getting when you try to log in?

4

Hi @Valentino_De_Santis — Apologies for the trouble here!

Can you give us some additional details about your network setup? What router are you using? Do you know what DNS your network uses?

7

thanks for the answer, as a modem I have a “home & life”, do you know how to check the DNS? Thanks again

8

“usarname o password errati”

9

Yes I know the DNS, I managed to see it, do you want me to write it here?

10

Hello @Valentino_De_Santis, do you have any issues logging into Qobuz’s app by itself? What are you using as your default browser? Have you tried setting a different browser as default?

11

Hello , no with the qobuz app no ​​problem, the problem is when I try to connect from Roon, which gives me wrong username or password

12

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