I have a problem of roon server 1.8 build 970 on qnap HS-453DX

Roon Core Machine

Qnap hs453 dx , 16G RAM ,

Networking Gear & Setup Details

Netgear RAX70 , QNAP hs453 dx connect to RAX70 is by wired network

Connected Audio Devices

DCS vivaldi upsampler

Number of Tracks in Library

6953 tracks

Description of Issue

Today iPad pro 12.9 (M1) show roon app has a new updated . I update roon app on my iPad. Then, when i open roon app, the roon app show a new version roon server , so i update roon server on QNAP HS453 Dx . after roon server reboot, the roon app alway show lost connection, try to reconnect. After several time of reconnection action, the roon app will close and back to iPad home . I try to reinstall roon server on qnap and also reboot iPad. But this lost connection issue cannot resolve . Please help to suggest how i can solve it.

Just reopen iPad roon app, when i select another roon core, i see roon core on qnap HS453 dx show intializing repeatly

Pls suggest where i can download build 952 version and install back to QNAP manually. Thank you

I’ve moved this to Support.

You can’t, unless you took a backup.

It’s always a good idea to update the Core first. I suggest you reboot the QNAP and try again.

I have reboot the qnap , i also uninstall roon core from qnap and reinstall it. there are no way to solve the roon core continue to initialising repeatly. i think it result roon app alway show lost connection , retry to reconnect .

Can you confirm Roon Server is running from the command line? Also, restart everything including your network.

Finally, note that the Qnap is significantly underpowered for running Core.

https://www.cpubenchmark.net/cpu.php?cpu=Intel+Celeron+J4115+%40+1.80GHz

But that is why you have to leave the thing running overnight on update, it should take five minutes. It’s during stress situations such as a library update that the lack of power comes to the fore, not during everyday use.

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Hi, Thanks for your information. Yes, i have reboot the router and network switch, But the roon core still have a initialising looping. and show “lost connection, re-try to connect” . I also try to set roon database location to another with only one music file . it has the same problem.

I have another QNAP TS-453A, it has install roon core with 952 build , it has more than 6000 track. i set point to this roon core , it do not have any problems . this problem is happened after i updated the roon core version to build 970 on HS-453DX and updated iPad roon remote APP yesterday. I already ran roon core on QNAP many years .

Be sure to use an SSD. And, as @patouskii says, be patient, and let it finish initialization.

I am already use NVME SSD, finally i can connect to Roon lab . But unfortunately, it only can keep to connect to roon core one day only, after one day , when i open roon remote on iPad, i still get lost connection and i observe roon core is initialising looping . OMG, now roon core is totally useless.
:sob:

I also observe that roon remote fail to connect to roon core, the roon core will continue to process between initialising and initialising failed…

Hello @Chi_Chung_Fung,

Can you please use these instructions to access your QNAP Roon logs, upload a set here and let us know once you’ve done so?

https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external

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