I have updated to Roon arc- several months ago and cannot get it working. Please assist

Roon Core Machine

Nucleus REVB1TB serial # 54B203F6B081 (installed in July 2022).

Networking Gear & Setup Details

Telstra modem model # DJA0231 (installed late 2021).
Nucleus networked to Dutch & Dutch on a 5 port network switch.

Connected Audio Devices

Brooklyn Bridge connected to Nucleus via USB.

Number of Tracks in Library

There are currently about 5 albums.

Description of Issue

I have tried numerous times and can’t get it working. When I go to my Roon app it says volume is fixed - nothing happening. When I try the Room ARC app it says internal error.

I am not very tech savvy and getting frustrated.

2 posts were merged into an existing topic: Music is not coming through our speakers/sound system set up with Roon