First step would be to check the files and see if they have become corrupt in some way. Has there been any attempt to play them in Roon in recent history?
Have been there for at least a year
As mentioned never appeared on the list until recently
Work fine on other music players
Love Roon Dylan but damn it’s quirky
Can you please upload the the albums to Dropbox, Google Drive or a similar service and post a link here? Please be sure to turn on “sharing by link”, instructions on how to do so for Dropbox can be found here and for Google Drive can be found here.
If you don’t have one, please, let us know and we’ll share an alternate solution
Hi Thomas, I’m sorry the QA team has been busy with some testing projects but I hope to have more information for you very soon. I"ll be in touch ASAP.
I did as you suggested but the files still have a problem with Roon…they play fine on other players.
I had sent some of the files to you awhile back to be looked at…has anything come of that?
thank you
@thomas_clark1 it might also be worth adding in an additional step, just after you delete the current files, i.e. Settings → Library → Clean up library → Clean up ‘n’ deleted files
This will remove all reference to these files from Roon’s database prior to them being re-added. This may well make no difference, but I figured it’s worth a try.
I am so sorry for failing to mention this in my previous message: our team has tested the files you’ve shared and they worked perfectly in Roon on our end. This being the case, it is very likely that some environmental factors are at play.
Did you get a chance to clean up the library, and try this?
Make a copy of these files outside of the watched folder