Can you please upload the the albums to Dropbox, Google Drive or a similar service and post a link here? Please be sure to turn on “sharing by link”, instructions on how to do so for Dropbox can be found here and for Google Drive can be found here.
If you don’t have one, please, let us know and we’ll share an alternate solution
Hi Thomas, I’m sorry the QA team has been busy with some testing projects but I hope to have more information for you very soon. I"ll be in touch ASAP.
I did as you suggested but the files still have a problem with Roon…they play fine on other players.
I had sent some of the files to you awhile back to be looked at…has anything come of that?
thank you
@thomas_clark1 it might also be worth adding in an additional step, just after you delete the current files, i.e. Settings → Library → Clean up library → Clean up ‘n’ deleted files
This will remove all reference to these files from Roon’s database prior to them being re-added. This may well make no difference, but I figured it’s worth a try.
I am so sorry for failing to mention this in my previous message: our team has tested the files you’ve shared and they worked perfectly in Roon on our end. This being the case, it is very likely that some environmental factors are at play.
Did you get a chance to clean up the library, and try this?
Make a copy of these files outside of the watched folder
So bizarre…I had a feeling but wanted to check 1st
Love Roon but damn it’s quirky.
I haven’t tried to hard with your suggestions as I wanted to make sure there wasn’t problems with the files.
Knowing they are fine I will now get more serious with the troubleshooting suggestions you have sent.
So weird…why those random files???
No doubt we are both in the category of "clever "
May be putting the cart before the horse but if the steps you have suggested don’t fix things any ideas about next steps?
This is very weird.
There were 10 folders with music files in them that were not recognized by ROON and listed as having I/O problems.
As suggested I deleted those 10 folders from my watched file on my NAS
I then re scanned my my Roon library and deleted the files through Roon as suggested.
I then re added to of the folders and ran another library scans.
The 2 added folders were again not recognized
When Iooked in the library at skipped files the 10 folders as well as the 2 I re added were still listed
It still had 8 folders listed on the Skipped track list even though I had deleted them from my watched folders.
Rebeka
Any thoughts on why, after I delete the “I/O” files from the watched folder on my NAS and after deleting deleted files from Roon library, that the files are still listed on the “skipped files” list?
I also rescan the watched folder after deleting.
Thank you
Thanks for setting aside some time to explore the steps we suggested. I am grateful
Since I/O can cover a broader range of issues, I wonder if you’d be up to try one more thing: have those music files at a different location than on the NAS.
In other words, if you have an external drive or a USB stick or a computer, could you please copy the files there and then set that location up as a storage location in Roon in Settings → Services.