Like many other users, I haven’t been able to access any new TIDAL albums in Roon since August 15th of this year. Although this problem has been known for months, it apparently still hasn’t been fixed in the last software update. When can we finally expect them to get this issue under control?
4 Likes
Please refer to this topic. Updates will be posted there.
Referring customers to a topic that’s been inactive for weeks doesn’t solve the problem!
As paying customers, we can at least expect the support team to keep us updated about the solution to this known issue. It’s unacceptable that essential functions of the software have simply been malfunctioning for months, and you‘re just referring customers to an inactive topic!
3 Likes
I’m sorry but it clearly states that the developers will reopen the thread once there are any developments to share.
This is a case where Roon are actively working on the situation and my fellow volunteer moderator was pointing you to the relevant thread where such information will be posted.
Thank you.
I can read, and I’m well aware that this thread will be reopened when the problem is resolved, whenever that may be. My main concern is that I find it unacceptable to offer consumers a product that, for months on end, doesn’t function as agreed upon before purchase. I use Roon 95% of the time with TIDAL, and the integration of this service was a major purchase point for me. I, along with many other users here, have been unable to use Roon and TIDAL in its originally range of service for months.
I would at least appreciate being informed about the progress of the problem resolution at reasonable intervals.
3 Likes
Have you called Tidal? It’s a Tidal issue across all platforms that use its API.
If you want to hold Roon responsible even though they neither created nor can fix Tidal’s problem and can’t control it, then go ahead, drop Roon. Tidal will still have the problem on whatever other player you use, e.g., Sonos, etc.
It’s completely irrelevant whether TIDAL is responsible for this problem. Roon guaranteed at the time the contract was signed that their software would be fully compatible with TIDAL. Therefore, this problem definitely concerns Roon. Thus, the integration of TIDAL was part of the contract. And I won’t let anyone dictate me to drop Roon, since I have a legally binding contract.
Yes, the warranty does say it is compatible with TIDAL, but it also says …
… Roon Software may not be free of bugs or errors …
We all agree to the terms and conditions when downloading their software.
Nonetheless, an update from Roon would be helpful, and I’m sure your comments will be read next week.
FWIW, whilst TIDAL → New albums was last updated 15 August, New releases for you were updated yesterday.
Thanks for the hint.
You should read the license agreement. You didn’t sign a contract and nothing was guaranteed, which is 100% normal. No software company is insane enough to guarantee things they can’t control. Not for $12 a month.
1 Like
My guess is that Tidal is experiencing financial/operational issues and is not updating their API.
While Roon was previously tightly integrated with Tidal, things change.
While all of us have some sort of subscription agreement with Roon (monthly, annual, lifetime) there are no guarantees that things will remain at the point at which we subscribed.
I believe that the Roon team are working toward fixing the Tidal issue, but without Tidal cooperation, it is simply not going to happen.
I continue to hope it gets fixed, but if it doesn’t, I will drop my Tidal subscription and continue using Qobuz as my streaming source.
It should be understood that streaming music from any source is at the pleasure of the provider and there is no guarantee of any availability for the end user.
Witness the current US television streaming issues as a reference.
2 Likes
Roon’s unique integration is intact. New albums not updating also affects players without this integration, i.e., use the standard API.
What you say is wild speculation.
No argument about the speculation. That’s why I said, “My guess…”.
August 15 is 2 1/2 months ago, so an easy fix with a service that is “tightly integrated” appears not to be in the cards.
Please note that I am not complaining. I’ve been a Roon subscriber since October 2015. I’m only pointing out that there is no guarantee that things will not change. I’m OK with that.
Everything has an ending. Just surmising that it could be a possibility that Tidal integration in Roon is changing. It has demonstrably changed, at least on the landing page.
@Bob_Worley may have been speculating, but it wasn’t very wild. (Although someone’s wild is often another’s pedestrian. 
) In any case, Tidal’s problems have been fairly widely reported, at least in the audio press.
See, for example, here.
I sure don’t know how you could hold Roon responsible for what at least for now, seems like a minor issue. I’d become more alarmed if new content via Tidal stopped becoming available, like the Tidal 1-2 day hiccup of about a month ago.
The linked article contains speculation from audiophiles, and has no foundation. IOW, clickbait.
Let’s avoid guessing without evidence or basis, and keep this thread on topic. Thank you.
2 Likes
[moderated]
As for getting an update from Roon, I’m satisfied that, as a Roon employee has stated, they will post updates when they have something to say. I don’t require an update before then.
As I mentioned elsewhere, I stream via Tidal 95% of the time. The integration of Tidal into Roon was the deciding factor for me (as for many other users) when choosing Roon. The disappointment was all the greater because the latest software update unfortunately did not solve the Tidal-Roon problem.
I must admit, I wasn’t aware that Tidal’s API problem affects not only Roon but also other platforms that have integrated Tidal.
Regarding Roon’s approach to resolving the issue, I don’t agree with John_S’s assertion that updates are only provided when they have something important to say. I’m sure Roon is working hard to fix the problem as quickly as possible. However, this should be communicated to customers, otherwise, it’s easy to get the wrong impression that Roon isn’t taking the issue seriously.
I therefore think it’s quite appropriate to receive occasionally updates from Roon about the progress of the problem resolution, especially since this issue has existed for months and affects a core aspect of the Roon software for many users.
1 Like
But they did, no? How often should there be repetitions?
For example, after a software update that unfortunately didn’t resolve this long-standing issue, it would be helpful to inform users that they are still working on a solution and haven’t forgotten their concerns. This demonstrates transparency and makes customers feel valued. Is that really so difficult to understand?
1 Like
I’m pretty sure they did that too in the official thread. Even if not, are we not all adults?
1 Like