Continuing the discussion from Roon Through The Eyes of a Noob:
Yes, I understand there may have been some personal attacks I never even saw because the thread just came to my attention. There were some worthwhile points made on both sides, though, and I think the mods are too quick to just shut off conversation.
Yes, Roon pays for hosting this forum and its primary purpose is to support use of the product – and I suppose help with marketing the product. But I do also feel like censoring threads that may be viewed as critical of the product reduces the overall credibility of the forum that all points of view are allowed to have equal treatment. It also feels like the most conservative Roonies (“no changes! It’s perfect!”) get the last word a lot of the time.
For example, just because the Roon team has clarified that folder view will never be implemented doesn’t mean you close that thread. Anyone with a point of view on it, unless they unleash a torrent of personal insults, should be able to state that POV, IMHO.
I do agree with policing personal attacks like a hawk. Audiogon and Computer Audiophile are two great (er…terrible) examples of forums that can feel like a food riot from Soylent Green. But I don’t think you have to lock threads to accomplish civility. It has a feel of trying to massage the conversations towards the positive or towards the POV of the most established conservative Roonies.
I will also say, that while some of the comments critical of Roon go to the level of rudeness – including the tone that Roon users are not computer savvy – responses like “then go use another piece of software” feel equally as rude; they are just not direct insults. Each opinion on the software is equally valid to that person. And frankly sometimes Roon needs that feedback so they can gauge, despite the gushing from some of the Roon faithful, when the Emperor Has No Clothes.