This is on both pc and ipad, with a QNAP core, build 814
After clicking on unidentified and manually selecting an album from the list after suggesting search terms, when trying to help Roon identify an album (eg Preston - Bach organ), I get a blank window with just two buttons at the bottom (None of these look right and Back), whereas previously I would get detailed track listings to match my tracks to.
I listed this in Metadata issues a month ago and have been advised that a move here will get a more timely response.
Many thanks
Identify album - Blank window after manually selecting an unidentified album [Improvements Released]
Hi @Mark_Bowell
Can you share some screenshots of what youâre seeing?
Does this happen for all albums, or just certain ones?
I click on âUnidentifiedâ
Then âIdentify albumâ, which gives no results so I enter search terms
and select the correct album (2nd row)
I get this blank screen whichever of the previous rows I choose.
I have the same problem with all my unidentified pieces, but they have in common that they are parts of an album, not the whole. If I click identify album on an album that Roon has automatically found, and reselect any album, I can get through to the tracks fine. If I choose that âsuccessfulâ album as the answer to match the unidentified album as featured in the screenshots, I get the same blank screen without tracks.
Many thanks
Mark
Thanks for the screenshots @Mark_Bowell. I just tried to identify an album as the Simon Preston Bach: Organ Works example you provided and it worked okay for me.
There are a couple of possibilities here â Maybe your Core is having trouble reaching our servers to get this data, or maybe thereâs a display issue on this remote.
Do you have a different remote that you can try as a test? Does the same issue occur?
Yes, I have tried using an ipad and pc as remote and for both the behaviour is identical with the same issue.
Thanks, @Mark_Bowell. Can you please use the directions found here and send us over a set of logs from the Core using a shared Dropbox link (or any other file sharing service)? Weâll take a look at whatâs happening here.
Iâve created a logs zip folder but am hoping you can create somewhere for me to upload it as I donât use dropbox or equivalent - Iâve sent you a message.
By the way, the problem isnât uploading the track information - if I take an old album that Roon automatically identified and use edit - identify album then manually search on preston - bach organ, I can select the right album AND see the track information to match my tracks to. There is something about the matching with the unidentified albums that is creating the problem.
I responded to the PM. Thanks!
I still have the same problem on both pc and ipad with build 831.
Hey @Mark_Bowell,
Weâre so sorry the issue has returned and that we only got the opportunity to reply to your post todayâŚ
I was wondering, when the issue returned now, are the symptoms identical? Different? Whatever you can share with us, weâd love to hear it 
The issue never went away. Nothing has changed. The symptoms remain identical. I still have the same problem on pc remote build 831, ipad remote build 831, with build 850 running on the QNAP core.
Hi @Mark_Bowell ,
Thanks for letting us know that this issue is still ongoing. I wanted to touch base with some good news, weâve been able to reproduce this issue on our end and we have submitted a ticket for the team to look into this further!
Great - thanks for the update. I look forward to the fix!
I still have the same problem on both pc and ipad with build 882.
Also with build 884.
Iâm having the same problem with build 884 on my PC.
Hi @Mark_Bowell ,
We are still working on this issue, it is in the queue but work on this has not begun yet. I wish I could share a more specific timeline, but I cannot comment when it will be part of the development cycle. Thank you in advance for your patience.
1 Like
Roon Core Machine
ROCK Roon Core 1.8 B884
Networking Gear & Setup Details
Wired
Connected Audio Devices
A number of endpoints
Number of Tracks in Library
97k tracks
Description of Issue
In trying to rebuild my Roon Core database following the failed B880 update, losing my previous B831 version, I am having to reidentify all the Albums that Roon doesnât.
On this one
When trying to identify, I get this
When I try and enter the details manually, I then get this
So I know the metadata for this recording is there
But when I try and apply
Just a blank screen.
This album was identified correctly in my B831 based database
The underlying metadata is correct as it appears in Asset UPnP server correctly.
Sorry for having to raise this, but I am one of the 74 who was affected by the âlatent corruptionâ within my Roon Core database, present over the last 6-years, as I have been a user since the 1.0 release (actually the original Beta in 2015) and now been forced to âstart afreshâ with a new build, as there are no tools or recovery solution available for the issue discovered re. database corruption and the fact it had been allowed to prevail in all Backups taken by Roon.
I would like to try and get my Library back to where it was before, with B831,and so far this rebuild process has so-far taken about 4-days of my time, since the 21st December, to just get back to where I was.
I have occasionally encountered identical screens recently (as in the last month or maybe two), along with statements on the Roon screen that my internet connection is off!. When I fill in some search criteria it immediately executes the search however.
So you are not alone.
I get the impression that when it seems too difficult it makes excuses!!
Hi @simon_pepper,
Thank you for your question. Actually, it does look like Roon is successfully recognizing your album.
Once you click the correct Karajan selection it should allow you to compare tracks on the disc. The one shown is the canonical release for this title and is fully annotated in our metadata database.
I just tried to recreate the blank identification issue in Roon and wasnât able to do so. What type of remote are you using to connect to your ROCK core? Weâve seen generic Windows graphics drivers return empty pages like this. Could you try restarting ROCK and ensure that youâre using the manufacturerâs drivers for your graphics card if youâre using Windows?