Mac Mini 2012 with 16Gb RAM, intel i7, 1T HD. Windows 10 64 bits running on a bootcamp partition.
I’ve been using Roon for about 2 months with a collection of 15000 albums (200.000 tracks). It has begun recently to display the album covers very slowly, making it almost impossible to browse, select or search for any album.
Any help will be welcome.
Hi @antonio_angel_perdom ----- Thank you for the feedback and my apologies for the troubles here. Has anything changed in your setup since noticing this behavior, as it seems, based on your feedback, that this was not happening in the past.
Furthermore, if you are running any devices as Roon remotes are they exhibiting the same behavior?
-Eric
Thank you for your help. I’ll try to add up some information.
The only change that I can recall is that for about a week I’ve been running Roon in the macOS Sierra partition of my mac mini. After that I returned to Windows 10 and the problems began. I’m not sure if that is of any relevance.
By the way, I’ve tried again in macOS and it’s working perfectly.
I’ve returned to Windows for checking the roon remote app in the Ipad, as you suggest, but now it won’t open at all. I get a “There was an issue loading your database” error.
Hi @antonio_angel_perdom ---- Thank you for the follow up and taking the time to provide me with that feedback. Just so I am understanding this correctly, now that you’ve gone back to Windows the system is reporting a DB issues? Do you have a back up available?
Furthermore, if you went back to using the Mac OS are you seeing the same error message?
-Eric
On mac everything is working fine. No problem at all. It’s only in Windows where I find problems.
I have backups available in Windows. How can I revert to a previous back up, as I don’t get to the main window. Should I reinstall Roon?
Thank you for your help.
HI @antonio_angel_perdom ----- Thank you for the follow up. I would like to grab logs from your Windows partition so we can see what may be causing this behavior to occur. I will be contacting you via PM with instructions momentarily.
-Eric
Closed due to inactivity. If you are still seeing this issue, please open a new support thread.