Impossible to stream with Tidal while Apple Music works fine

Core Machine (Operating system/System info/Roon build number)

Mac OSX 10.14.6. Roon last release

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Satellite connection
Download Speed: 10265 kbps (1283.1 KB/sec transfer rate)
Upload Speed: 3868 kbps (483.5 KB/sec transfer rate)
Latency: 679 ms
Jitter: 16 ms
Packet Loss: -100 %

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Antelope Discrete 4 thunderbolt

Tidal don’t start streaming or for few seconds while Apple Music works very fine.

Hi @Battista_Lena,

Does the same behavior occur if you play to system output of the Core?

Does local content have the same issue?

Hi Dylan, thanks for the answer.
Yes same behavior.
Everything is fine with local content.
I think is a problem of streaming, maybe ports.
There is a warning like: “Tidal content are streamed slowly, possible connection problem”.
The connection have a long latency ( 679ms) cause is a satellite connection but is quite decent (1Mb/sec) and my other streaming app works fine.

Problem Solved! The responsible was the Fritz router with a bad configuration while bypassing it the streaming is ok. Thanks

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