Inability of any clients to connect to Roon ROCK (ref#I985RP)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see something else

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Roon Optimized Core Kit* (ROCK)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

No clients can connect to ROCK

Describe your network setup

ROCK is ethernet, clients are both wifi and ethernet

2

ROCK seems to be running fine. Have restarted NUC, have restarted Roon Server, restarted clients, reinstalled client. I have not used this setup in a while but everything says OK.

CleanShot 2025-04-12 at 12.10.54@2x
CleanShot 2025-04-12 at 12.10.54@2x1992×1354 197 KB

3

Your ROCK shows early access OS shows Version 1.0 build 259 and software version 2.47 build 1506, the latest releases are version OS is 2.1 build 270 and software version is 2.49 build 1526.

I would make sure your clients are, either on the same train and version/build as your server. Or update all of them (clients and servers) to the latest version/build.
You may need to reinstall ROCK and clients to get this working (it may be an opportunity to update to UEFI in the NUC Bios if you have not already, this is required to get the latest Roon features):

4

Thank you, I was wondering about the Roon server version, but thought Rock would update and/or show me an Update button. I will look into this!!

Not knowing what this is, I might hold off! LOL

1 Like
5

This totally worked, thank you!

1 Like
6

Hello @RobOK,

Thank you for reaching out to Roon Support — we’re glad to hear that everything is working as expected on your end.

Enjoy your music listening experience!

Best regards,
Vadim

7

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