Inability to connect Roon ARC due to 'issue with Roon Server' error (ref#40XPV4)

[Douglas_Gordon]

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· I have never been able to use Roon ARC. I get "issue with Roon Server," I have enabled UPnP on my home router. One other detail: My Roon Server is hard wired into a TP-Link RE315 wifi extender. Could that be the problem? I'd really like to use ARC but have never been able to connect. Your help appreciated.

Tell us about your home network

· Router is from Spectrum, model SAX1V1S

[noris]

Hello @Douglas_Gordon ,

Thanks for reaching out. We’ve activated diagnostics for your account and what this does is upload a log set to our servers for review. Looking over the log file, I see an error with ARC connectivity, but nothing that would trigger an issue with Roon Server, that is typically due to corruption. Can you please share a screenshot of the exact error you are seeing? If you temporarily connect your Roon Server directly to the router, does the error persist?

[Douglas_Gordon]

I am attempting to use ARC with iPhone. My small green computer is my Roon Server; I use a TPLink network switch between the RE315 network extender and the small green computer running Roon. I have no problem with running Roon from my desktop or an iPad.

[benjamin]

Hi @Douglas_Gordon,

Thanks for the update!

@Douglas_Gordon

I use a TPLink network switch between the RE315 network extender and the small green computer running Roon.

Can you temporarily simplify your network setup, and get a direct ethernet connection to your server via ethernet?

Then, reboot all your devices and see if you’re able to connect. Thank you!

[connor]

Hi @Douglas_Gordon,

What do you see listed in Roon Settings → ARC? Is there a diagnostic message listed alongside a “Not Ready” status?