What’s happening?
· Other – My issue isn’t listed above
Describe the issue
Can't connect to Nucleus Plus
Describe your network setup
Luxul switch with Fiber optic router. Has been connected perfectly for four years until power outage.
Hello @fran1,
Thank you for reaching out to Roon Support.
According to our internal diagnostic system, your Nucleus hasn’t been online for more than five days. To help us understand what’s happening, could you please connect the Nucleus to a TV or monitor via HDMI and send us a photo of what appears on the screen?
This will give us important information about the device’s current state.
I can’t seem to get anything to come up on the screen once the HDMI is plugged in. A screen did appear for a second to display no signal. I’ve tried recycling the power several times with no different outcome.
Hello @fran1 ,
Thank you for confirming there is no HDMI output from the unit. This sounds like it is a hardware issue, unfortunately. Please use the form below to get in touch with our RMA team:
Thank you.
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