· Translate Environment: Roon + Qobuz (Japanese version) Issue: Some music that is available on the Japanese version of Qobuz and playable through the Qobuz app cannot be found via Roon's search. When I add these titles to my library on the Qobuz side, they do appear in my Roon library but are marked as "Unavailable" and cannot be played. Example: Neurosis – An Undying Love for a Burning World The vast majority of Qobuz albums are playable from Roon without issues, so this does not appear to be an authentication or account-related problem.
原文 環境：roon+qobuz(日本語版) Qobuz日本語版で提供されている、Qobuzアプリでは再生可能な音楽について、一部がroonからの検索に引っかからない・qobuz側でライブラリに追加するとroon側のライブラリにも反映されるがUnavailableとなり再生できない。 (例：Neurosis/An Undying Love for a Burning World) Qobuzの大半のアルバムはRoonからも再生可能なため、認証等の問題ではないと思われる。
Tell us about your home network
· Nothing special in my setup. The issue occurs both on my local LAN and when using Roon ARC, so it does not appear to be network-related. Router: ASUS RT-AX3000 Switches/Extenders: None VPN: Not in use The problem seems to be specific to certain Qobuz catalog items rather than a network or connectivity issue.
Thank you for the report. Have you encountered this with a large number of albums (like, dozens?) or just a few?
This sounds like a potential mismatch with the distribution georestrictions between Qobuz’s native catalog and their API. Roon relies on the latter. In these cases, albums can exist in your Qobuz library but show as unavailable in Roon because the rights or metadata aren’t being passed through for playback.
We’ve seen similar cases and have flagged them for investigation. You can try using a consumer VPN to change the network pathway in use between Qobuz/Roon.
Diagnostics show some intermittent timeouts between your Roon Server and the Qobuz API around the same time that this album page data was requested. Please try logging out/back into Qobuz within Roon Settings → Services in the meantime, and then attempting to load this album page again. We’ll investigate in logs.
I tried logging out and back into Qobuz within Roon Settings → Services, but the issue persists. The album still shows as “Unavailable.”
So far, I’ve only found two affected albums:
∙ Neurosis – An Undying Love for a Burning World
∙ Battle Beast – Steelbound
Both are playable without issues in the Qobuz app.
Thanks for the reply. As @connor mentioned above, it’s very likely a mismatch with the distribution georestrictions between Qobuz’s native catalog and their API which is what Roon relys on to fetch available Qobuz content.
Have you tested out using a consumer VPN at all? Let us know if you’re able to give that a try and what the results are.
