Inability to play specific tracks on an album (ref#ORU51I)

[mtwilke58]

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· Certain tracks on an album cannot be played, other tracks on the same album can be played.

Tell us about your home network

· No Vpn, LHY network switch, fioptics router, Bricasti m5 streamer

[vadim]

Hello @mtwilke58

Thank you for reaching Roon support.

I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

[mtwilke58]

10:23 eastern time, same result

[mtwilke58]

Seems to be fixed. Thanks for your help.

[noris]

Hey @mtwilke58,

I’m glad to hear everything is working smoothly again, happy listening!