Inability to use SONICTRANSPORTER I7 and 432Evo (ref#LS5IPB)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Prebuilt Branded Roon Server* (SonicTransporter, Innous, Merging...)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Everything was working fine until today, I cant use my SONICTRANSPORTER I7 or my 432Evo

Describe your network setup

Spectrum router and modem, tp-link extender into the Sonictransport

2

Ось готова відповідь, коротка, чітка й у стилі Roon Support:

Hello @Don_Vannatta,

Thank you for reaching out — we’ve taken a look on our side, and your SonicTransporter hasn’t sent any diagnostics for more than 12 hours, which suggests the device may not be booting correctly or is unable to reach the network.

To clarify what’s happening, could you please check the following:

  1. Do you see anything on screen if you connect the SonicTransporter to a TV or monitor?

Even a BIOS screen or error message would be very helpful to understand whether the unit is booting at all.

  1. Have you contacted Small Green Computer support?

Since this is a prebuilt SonicTransporter, their team may also need to verify hardware or OS-level issues.

  1. Is the TP-Link extender the only path the SonicTransporter uses to reach the network?

If possible, temporarily connect it directly to the main router via Ethernet to rule out extender issues.

Once you share what you see on the monitor, we’ll be able to advise on next steps.

3

Hey @Don_Vannatta,

Let us know if you are able to run through the above from @vadim - thank you! :raising_hands:

4

This thread is now closing due to inactivity under the assumption that this issue was resolved offline. Please reach out in a new support request if you need further assistance and we’ll pick up the case. Thank you!