Inaccessibility issue after Windows 11 upgrade (ref#UBW7TG)

Support
1

Affected Product

Roon

Roon Issue Category

Hardware Compatibility

Description of Issue

After I upgraded from windows 10 to windows11, I can’t access roon. Can you suggest how I can solve the problem?

Roon Core Platform

Windows

Roon Core Specifications

windows 11

Connected Audio Devices

audio gd

Home Network Details

wifi

Screenshot

3

Check your Windows firewall. Also make sure you’re on Private network, not Public network.

2 Likes
4

As per @Jim_F

Also, the screenshot needs you to sign in.

Have you signed back in?

5

I’ve tried to find it in the windows settings. Can you explain with detailed pictures? Which menu must be set?

6

This may not be your issue, but…

Using Windows 11 - Search - Settings - Privacy & Security - Windows Security - Firewall & network protection - Private network (active) - Allow an app through firewall - Allowed apps and features - raatserver.exe - Private - checkmark - roon.exe - Private - checkmark

7

I have gone into all the settings as private as you suggested. But sadly, the problem remains the same. But thank you for your participation in helping solve this problem.

1 Like
9

Hey @Pairoj_Pooripunyakul,

Thanks for writing in and I’m sorry to hear you’re running into login issues.

First thing to test out - can you perform a hard reboot on the device, then open task manager and confirm there are no existing instances of Roon running prior to your new login attempts?

With that, can you try using a different internet browser? Make sure you don’t have any pop up blockers or third party security involved during this process.

Lastly, please use the directions found here and send over a set of Roon Remote logs to our File Uploader.

Thanks!

1 Like
10

I’m at a loss for finding the problem. Yesterday I switched from windows11 back to windows10 and can now use roon normally.

11

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