Inactive Status with Spinning Error upon Startup (ref#R9GU1P)

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

Says I'm not active. Won't start up just spinning

Describe your network setup

tp_link deco

Hi michael.prussian,

Thanks for writing in! I see a handful of different email addresses associated with different Roon accounts. It appears the email you’ve attempted to use has a license that expired last year.

I believe using your most up-to-date email will likely provide you access to your subscription and account. Let me know if you need additional assistance with this. :+1:

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