# Incompatible versions - Core is earlyaccess, remotes not, suddenly can’t connect anymore. Roon not accessible **URL:** \ **Category:** Support\ **Created:** [November 21, 2022, 9:11pm UTC](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407 "2022-11-21T21:11:07Z")\ **Posts on this page:** 20\ **Page:** 6
**Author:** ![audphile1](https://community.roonlabs.com/letter_avatar/audphile1/32/5_5575768a8748004e209b776fc1b2916d.png) [@audphile1](https://community.roonlabs.com/u/audphile1)\ **Post date:** [November 22, 2022, 9:13pm UTC](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407/109 "2022-11-22T21:13:43Z")
Fixed mine. After several attempts to reinstall, disabled auto update, installed latest core, reinstalled remote. Both running 1148 production. All is well. Lost about 30mins dicking around with it ---
**Author:** ![7NoteScale](https://community.roonlabs.com/user_avatar/community.roonlabs.com/7notescale/32/83492_2.png) [@7NoteScale](https://community.roonlabs.com/u/7NoteScale)\ **Post date:** [November 22, 2022, 9:36pm UTC](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407/111 "2022-11-22T21:36:37Z")
What were the order of the steps you used? I have the exact incompatibility versions that you had. ---
**Author:** ![ipeverywhere](https://community.roonlabs.com/user_avatar/community.roonlabs.com/ipeverywhere/32/288113_2.png) [@ipeverywhere](https://community.roonlabs.com/u/ipeverywhere)\ **Post date:** [November 22, 2022, 9:53pm UTC](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407/112 "2022-11-22T21:53:20Z")
> [@Johnny\_Ooooops](#): > > that Roon software expects cores & remotes to move in pretty close lockstep Agreed and they used to be the same version. In fact, Roon would increment version even if there wasn’t a change to keep them the same (which is silly in my opinion). So, now, they need to be lockstep but they don’t need to be all the same version. This is why, if you look at the release notes for general you get a nice matrix of what versions you need to be on. Early Access is a little bit different as Roon can release somewhat out of order and “as needed” when they need the community to test. What caught people off-guard, including myself and I’m usually pretty good at this stuff, is that this particular version of Core required a version of Remote which _only_ existed on early access branch. All remotes _had_ to be upgrading from the early access branch to continue to function. That required touching every remote to do something to it so it grabbed the “lockstep” version. These instructions live in the KB in the middle of the page which explains early access. It’s not a difficult process people just 1) need to know about it 2) follow the directions. 🙂 Going forward… because I’ve transitioned, this won’t come up again. I go listen to more music now. ---
**Author:** ![Phil\_Ryan](https://community.roonlabs.com/letter_avatar/phil_ryan/32/5_5575768a8748004e209b776fc1b2916d.png) [@Phil\_Ryan](https://community.roonlabs.com/u/Phil_Ryan)\ **Post date:** [November 22, 2022, 10:17pm UTC](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407/113 "2022-11-22T22:17:05Z")
@vova if I’m correct that was posted 3 hours ago and we were having to install 8 hours ago, morning UK time, shouldn’t these be advised pre release so people know what to test and where issues might be?? ---
**Author:** ![Jason\_Mizrahi](https://community.roonlabs.com/letter_avatar/jason_mizrahi/32/5_5575768a8748004e209b776fc1b2916d.png) [@Jason\_Mizrahi](https://community.roonlabs.com/u/Jason_Mizrahi)\ **Post date:** [November 22, 2022, 11:12pm UTC](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407/114 "2022-11-22T23:12:02Z")
### Roon Core Machine using nucleus ### Networking Gear & Setup Details nucleus early access ### Connected Audio Devices ### Number of Tracks in Library ### Description of Issue message incompatible versions ---
**Author:** ![Paul\_Whittaker](https://community.roonlabs.com/user_avatar/community.roonlabs.com/paul_whittaker/32/366717_2.png) [@Paul\_Whittaker](https://community.roonlabs.com/u/Paul_Whittaker)\ **Post date:** [November 22, 2022, 11:17pm UTC](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407/115 "2022-11-22T23:17:35Z")
Its definitely a hassle having to go looking for these updates. Especially when there isn’t any notification to say a release exists. ---
**Author:** ![Phil\_Ryan](https://community.roonlabs.com/letter_avatar/phil_ryan/32/5_5575768a8748004e209b776fc1b2916d.png) [@Phil\_Ryan](https://community.roonlabs.com/u/Phil_Ryan)\ **Post date:** [November 22, 2022, 11:28pm UTC](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407/116 "2022-11-22T23:28:18Z")
My IOS apps needed updating again in TestFlight and insisted my core needed updating, but my core was already showing the latest version. Looks like Roon have some lessons to learn on communication and and releases. ---
**Author:** ![audphile1](https://community.roonlabs.com/letter_avatar/audphile1/32/5_5575768a8748004e209b776fc1b2916d.png) [@audphile1](https://community.roonlabs.com/u/audphile1)\ **Post date:** [November 22, 2022, 11:29pm UTC](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407/117 "2022-11-22T23:29:38Z")
@7NoteScale Uninstalled on core. Installed new went into settings and stopped auto updates. Uninstalled app and downloaded it again. Worked. ---
**Author:** ![Jim\_F](https://community.roonlabs.com/user_avatar/community.roonlabs.com/jim_f/32/306918_2.png) [@Jim\_F](https://community.roonlabs.com/u/Jim_F)\ **Post date:** [November 22, 2022, 11:35pm UTC](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407/118 "2022-11-22T23:35:32Z")
That should work to put you back on the previous version. If you want to stay on the latest early access version, just use Test Flight to update your phone and/or tablet Roon Remote. ---
**Author:** ![Joshua\_Nelson](https://community.roonlabs.com/user_avatar/community.roonlabs.com/joshua_nelson/32/151454_2.png) [@Joshua\_Nelson](https://community.roonlabs.com/u/Joshua_Nelson)\ **Post date:** [November 23, 2022, 3:33pm UTC](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407/119 "2022-11-23T15:33:42Z")
Core: 2.0 (b 1159) earlyaccess (WIN10) Remote: 2.0 (b1148) production (MacOs) ARC: B81 I’ve been on production and earlyacces builds for a while, not sure how/why that happened but it has worked fine until today. How do I resolve this? Thanks! ![Screenshot 2022-11-23 at 7.26.21 AM](https://roon-community-uploads.s3.amazonaws.com/original/3X/1/2/127755711485791ac4261356fc98ccf02da373d0.png) I just updated? What does this screen now mean? Thanks! ![Screenshot 2022-11-23 at 7.35.08 AM](https://roon-community-uploads.s3.amazonaws.com/original/3X/6/4/64597488c5d840da5ee02bdd9bfe76a0ac9c1ac6.png) ---
**Author:** ![anon29757629](https://community.roonlabs.com/letter_avatar/anon29757629/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon29757629](https://community.roonlabs.com/u/anon29757629)\ **Post date:** [November 23, 2022, 3:42pm UTC](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407/120 "2022-11-23T15:42:28Z")
Just like me you volunteered for early access for Roon 2.0. The quickest and easiest solution, is to delete the early access version of the Roon Server app on your desktop (just the app, not the database or anything else) and re-install it from the website. This way, you will replace the early access version of the app with the production version of the app and all will reconnect and work again. Worked for me. ---
**Author:** ![Johnny\_Ooooops](https://community.roonlabs.com/user_avatar/community.roonlabs.com/johnny_ooooops/32/121403_2.png) [@Johnny\_Ooooops](https://community.roonlabs.com/u/Johnny_Ooooops)\ **Post date:** [November 23, 2022, 3:44pm UTC](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407/121 "2022-11-23T15:44:38Z")
Depends which way you want to go. Either put your Mac core on early access, or push your core back to production. Both paths are covered in detail in below article (Path differs by which way you go and which platform). > **[Roon Early Access Program](https://help.roonlabs.com/portal/en/kb/articles/roon-early-access-program)** > > What is Early Access? The Early Access program allows Roon users to test the latest Roon and ARC features and fixes before they are released to the entire user community. Through this program you can have  early access (get it? ?) to new... ---
**Author:** ![Joshua\_Nelson](https://community.roonlabs.com/user_avatar/community.roonlabs.com/joshua_nelson/32/151454_2.png) [@Joshua\_Nelson](https://community.roonlabs.com/u/Joshua_Nelson)\ **Post date:** [November 23, 2022, 3:44pm UTC](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407/122 "2022-11-23T15:44:50Z")
@AceRimmer - thanks for getting me into the correct place! Can someone kindly link me to the resolution, with simple instructions, on how to get either my core to production or my remote to earlyaccess. I’ve kind of lost patience with having to research and put in work to make Roon work, 😂 Thanks so much! > [@Grump](#): > > Just like me you volunteered for early access for Roon 2.0. The quickest and easiest solution, is to delete the early access version of the app on your desktop (just the app, not the database or anything else) and re-install it from the website. This way, you will replace the early access version of the app with the production version of the app and all will reconnect and work again. Worked for me. Ah, this seems about my speed. Thanks @Grump ---
**Author:** ![anon29757629](https://community.roonlabs.com/letter_avatar/anon29757629/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon29757629](https://community.roonlabs.com/u/anon29757629)\ **Post date:** [November 23, 2022, 3:47pm UTC](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407/123 "2022-11-23T15:47:21Z")
You’re welcome! Solution courtesy to @RBM 🙂 ---
**Author:** ![Suedkiez](https://community.roonlabs.com/user_avatar/community.roonlabs.com/suedkiez/32/107321_2.png) [@Suedkiez](https://community.roonlabs.com/u/Suedkiez)\ **Post date:** [November 23, 2022, 3:56pm UTC](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407/124 "2022-11-23T15:56:11Z")
> [@Joshua\_Nelson](#): > > I’ve kind of lost patience with having to research and put in work to make Roon work, 😂 Stay on production, then. Earlyaccess is for those who don’t mind dealing with issues ---
**Author:** ![seagull](https://community.roonlabs.com/user_avatar/community.roonlabs.com/seagull/32/48296_2.png) [@seagull](https://community.roonlabs.com/u/seagull)\ **Post date:** [November 23, 2022, 3:56pm UTC](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407/125 "2022-11-23T15:56:38Z")
How do I push the Core back to the production build? ---
**Author:** ![Joshua\_Nelson](https://community.roonlabs.com/user_avatar/community.roonlabs.com/joshua_nelson/32/151454_2.png) [@Joshua\_Nelson](https://community.roonlabs.com/u/Joshua_Nelson)\ **Post date:** [November 23, 2022, 3:57pm UTC](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407/126 "2022-11-23T15:57:05Z")
deleted12345678 ---
**Author:** ![anon29757629](https://community.roonlabs.com/letter_avatar/anon29757629/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon29757629](https://community.roonlabs.com/u/anon29757629)\ **Post date:** [November 23, 2022, 3:58pm UTC](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407/127 "2022-11-23T15:58:51Z")
Problem solved? 🙂 ---
**Author:** ![Joshua\_Nelson](https://community.roonlabs.com/user_avatar/community.roonlabs.com/joshua_nelson/32/151454_2.png) [@Joshua\_Nelson](https://community.roonlabs.com/u/Joshua_Nelson)\ **Post date:** [November 23, 2022, 3:59pm UTC](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407/128 "2022-11-23T15:59:47Z")
Instructions understood a bit better, which I think answered my question and, hence, prompted the delete. Installing now… ---
**Author:** ![anon29757629](https://community.roonlabs.com/letter_avatar/anon29757629/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon29757629](https://community.roonlabs.com/u/anon29757629)\ **Post date:** [November 23, 2022, 4:00pm UTC](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407/129 "2022-11-23T16:00:03Z")
By deleting the Roon Server app (just the app) and reinstalling it from the website. [Previous page](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407.md?page=5) [Next page](https://community.roonlabs.com/t/incompatible-versions-core-is-earlyaccess-remotes-not-suddenly-can-t-connect-anymore-roon-not-accessible/223407.md?page=7)