Very sorry, I could not get to grips with the support form. It kept sending me around in circles. So I will simply post my question.
I am creating Roon backups on an external USB drive. I have chosen the root node of the drive as backup locations. Some of the backups are created in a folder called RoonBackups and some in root. This behaviour is inconsistent. What is the correct behaviour and how do I achieve it.
Here is a screenshot:
Do you have more than one scheduled backup?
If so, check the backup locations match.
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You are probably seeing the same issue as @Saturn94 in the support thread raised at:
If you read through the whole thread, you will see a workaround proposed and an approximate time when the issue first manifested itself.
My own experience (including a description of the workaround in the last paragraph) is described in the post at:
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Thanks guys, I think I will put the issue to rest and just live with this idiosyncrasy. I don’t get any errors, its just the inconsistency that bothers me.
Yes, the locations match.
Have you performed a manual backup before?
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I’m not sure this is a good idea. The scheduled backups created in the root folder may not be useable and, since this is the current behavior, you may find that you can not restore from your recent scheduled backups.
At the very least, I would change your scheduled backup location to explicitly include the RoonBackups folder in the path.
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The current behavior of Scheduled Backups is not normal. Roon is now aware of it and hopefully will fix it. Meanwhile, the work around mentioned in my thread and here by @Wade_Oram should be used.
As @Wade_Oram mentioned, make sure in your Scheduled backups you specifically select the RoonBackups folder. The Find Backups tool in Roon, used for locating and restoring backups, only looks in the RoonBackups folder. Any backups outside the RoonBackups folder will not be found, and therefore, will be unusable.
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Thanks, I will do that
When I do backup l select or create and then select a sub folder, not the base drive The backup will then create a RoonBackup directory (if it doesnt exist) underneath the selected sub folder.
This allows me to organize backups in a readable way and not just rely on the Find Backup Roon function.
Interesting.
At least for me and some others (Roon also replicated this behavior), Scheduled Backups no longer looks for nor creates a RoonBackups folder like it use to. I have to specifically point Scheduled Backups to an existing RoonBackups folder. If I use the Backup Now tool instead, it will look for the RoonBackups folder or create one if there isn’t one.
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That’s odd - my “Backup now” command brings up a Manual backup screen, and I have to manually select the location - Roon does not “look for the RoonBackups folder”…
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Just to be clear, this is what i do, and have always done in setting up a backup (folder names and locations will be different, below is just a test).
- On an attached USB HDD drive to a Rock NUC, I have a folder called
Killfor testing purposes. - Under this directory I created a sub-folder called
Scheduled_Rn_Backup - I go to Settings/Backup and then select View Scheduled_Backups and then clicked the ADD button.
- I set the time for upcoming 4 pm, and then I browsed to the newly created sub-folder above and selected it.
- The backup was set. If I then browse to the actual file system you will see that, creating the backup has created the RoonBackups directory in that location.
- And under that folder is the Backup GUID.
Edit Update: The Scheduled Backup Ran as setup at 4 pm.
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My apologies for not being clear.
Yes, when I select the “Backup Now” tool, the screen you posted to select a backup location is presented. I then select a location; in my case it’s a USB drive connected to my streamer (where Roon resides). I just select the USB drive, not a particular folder on the drive. I then click “Select This Folder”, then “Start”. If there is no existing RoonBackups folder on that drive, Roon will create the RoonBackups folder then create a backup within that folder. If there is an existing RoonBackups folder, Roon automatically sees it (this is what I meant by Roon looks for the RoonBackups folder), without me specifically selecting that folder, and creates a backup in that existing RoonBackups folder.
Scheduled backups use to work the same way, but not anymore. Now, Scheduled Backups will just create a backup wherever you specify without creating or looking for an existing RoonBackups folder (and reports a successful backup). The problem with this is Find Backups only looks for backups within the RoonBackups folder. Any backups created outside this folder, such as Scheduled Backups is now doing unless you specifically select the RoonBackups folder for scheduled backups, are not found, and therefore useless.
Apparently, this change in Scheduled Backups behavior started many months ago. I didn’t notice it until not long ago I went into Find Backups and none could be found!
Thank goodness I also keep manual backups using Backup Now (it still works properly), otherwise I would have had no useable backups without knowing it.
Interesting. In my case, as well as others (and recently verified by Roon Support), apparently months ago, Scheduled Backups stopped adding backups to my existing RoonBackups folder located in the USB drive’s root directory and started just placing them in the root directory where they cannot be found by Find Backups.
In my support thread, you can see that troubleshooting by me and others showed that Scheduled Backups was no longer creating a RoonBackups folder if there was none, and wasn’t placing backups in an existing RoonBackups folder unless that folder was specifically selected when setting up Scheduled Backups. Prior to this issue, Scheduled Backups would behave just like Backup Now; ie just select the destination drive, Roon would create a RoonBackups folder, if there wasn’t one already, and place the backup within that folder (as well as any future backups).
Thank goodness I discovered this before I really needed to use a backup. Without going into Find Backups, I would have never known that my scheduled backups stopped going into the RoonBackups folder. Going forward, I now check Find Backups weekly to assure all my backups can be found.
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