Infinite login loop in Roon app (ref#7S4LAT)

Support
1

What is the operating system of your Roon Server host machine?

· MacOS

What kind of device are you using to perform the login?

· Mac

Where are you trying to login?

· I can't log into Roon

Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?

· Yes

Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected

· No, the issue remains the same

Content / Popup Blockers

· No, the issue remains the same

Temporarily try to use a different browser

· No, the issue remains the same

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 1:18 pm Mountain time zone

Describe the issue

I seem to be stuck in an infinite loop. When I launch Roon it says I need to login (this has been happening for the last several days), and this is the first time I've seen this screen in two years. I'm redirected to the web where I log into account.roon.app successfully. Your website asks for permission to launch the Roon app. After a minute Roon says "You're already signed in..." "To reconnect to the Roon server you previously set up, just pick go back above". And then it starts all over again. I've cleared cookies from all Roon related sites, restarted the computer and have not seen any improvements.

Describe your network setup

Xfinity cable service, Xfinity router, Mac mini as Roon server connected to router via ethernet

2

Hello @Anthony_Meadow ,

Thanks for your message. Are you able to see an “Unauthorize” button after performing the login? If so, you can go ahead and press it and then you should be able to recconnect. Let us know if that works!

3

Yes, that worked. I didn’t have to login. The roon app launched and all was good.

This has never occurred previously in three years. Can you explain what happened?

4

Hi @Anthony_Meadow,

Excellent news! You likely experienced a hiccup due to known service outages with our upstream DNS providers. They’ve since fixed any outages, so you should be all set moving forward.

Thank you!

5

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