Innous Zenith mk 3 not identified by Roon (ref#08NKFX)

[Peter_Lindqvist]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Prebuilt Branded Roon Server* (SonicTransporter, Innous, Merging...)

Select any of the following components that are present in your local network setup

· *VPN* installed on RoonServer or Roon Remotes

You mentioned a VPN. Have you tried disabling it?

· I tried disabling my VPN/proxy connection and Roon still won't connect

Describe the issue

The Innous Zenith mk 3 seems to be connected properly, but itś not identified as an streaming equipment by Roon. Very strange.I have tried everything! HELP!!!!!!!!!!!

Describe your network setup

Fiber inlet + Asus router connected by LAN to Innous switch + Innous Zenith mk 3 + Innous reclocker + Aavik D-180 + Rotel Michi S5/P5

[CrystalGipsy (Resisting the flow!)]

You have to enable Roon on the device it won’t see it without enabling the type of Roon mode you want.

[noris]

Hello @Peter_Lindqvist ,

Thanks for reaching out. I am looking over your account diagnostics and I noticed something really strange, here it appears that RoonServer is listed twice as active, which shouldn’t really ever be happening. Are you able to access the Zenith dashboard to check on the current RoonServer status? Is there any change if you try to start/restart RoonServer?