· None of the above quite fits
· None of these quite match
· I was told there is a bug that is making Innuos partition fill so won't boot up
· not the issue
For your reference to mention to Roon, the partition is - /var/roon/RoonServer/SentryCache/Sentry/8344EDE5E2FA9DB5A6562D82C1517C6FA5F0AE82
Innuos zen won’t boot up, Innuos said was Roon bug and to send the above reference
Hi @jsaudio,
Thank you for your post. The team is eager to take action on this report but we’ll require a little more information and context.
Can you describe the make/model or Roon Server name of the affected machine? We see at least two Innuos servers associated with your account and we need to confirm which one is encountering this problem.
What do you see when you attempt to boot this machine? Please share a photo here.
We’ll proceed from there with escalation. Thank you!
Hello @jsaudio
Thanks for sending that path along, and for the photos, they’re a big help. To move this forward, could you please help us with a few things?
Do you have access to that folder (/var/roon/RoonServer/SentryCache/Sentry/8344EDE5E2FA9DB5A6562D82C1517C6FA5F0AE82) yourself? If so, please could you run ls -ltr inside it and send us a screenshot, so we can see what’s actually in there and who owns those files.
From your photos, the system drive shows as a single 931.5 GB WD drive with the / partition full. Please could you confirm whether that’s the only disk in this Zen Mk3, or whether there’s a separate SSD or drive for music storage as well?
It would also help to have the output of df -h run at the root of the filesystem, and separately pointed at the Roon folder, so we can see exactly where the space is going. If you’re able to get to a terminal on the unit, please run both of these and send us the output:
df -h /
df -h /var/roon/RoonServer
Last thing: if that Sentry folder does turn out to be full of many small files, would you be able to delete a portion of them (not all) to free up enough space to get the system booting again, while leaving some behind so we can still inspect what’s been accumulating there? Please hold off on deleting anything until you hear back from us on which ones are safe to remove.
that is the only internal storage, he has an external backup as well that is not with the unit in the store.
looking for folder access but not something I have done before
yeah I have a computer I can hook up to the service port but thats as far as I can go myself
