Intermittent Audio Zone Connection Issues with HiFi Rose 130 (ref#BDMNU2)

[Dennis_Kaniger]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· WiFi

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Is your RoonServer machine running MacOS 15 Sequoia or above?

· I still can't see my endpoints as available Zones.

Do you have a complex network setup?

· I have a *mesh network* with devices connected to multiples points

Your local network might need some re-arranging to support Roon.

· None of the suggestions have helped me. I'd like to submit a support request.

What are the make and model of the affected audio device(s) and the connection type?

· HiFi Rose 130, nucleus, Mac iPad

Describe the issue

Problem- Audio zones. Roon server exists on iPad. Stored music Nucleus One, stream HiFi Rose 130. This plays fine day in and day out except when it doesn't. Yesterday- go to play streaming from Tidal. No music. "Que is empty" Select an audio zone. HiFi Rose is named Fred. Select this zone but the icon for the zone is a speaker. This is not correct. The icon for the correct audio zone named Fred is an appliance (rectangular box). After much fiddling around, in Audio Roon, somehow the zone Fred with the rectangular box icon appears in addition to the zone Fred with the speaker icon. Click on that and music. Today, only Fred zone with speaker no correct zone with rectangular box icon, no music. These devices are listed under Connected to Roon Server, connected to your Roon server directly.

Describe your network setup

router/modem is Starlink

[vadim]

Hi @Dennis_Kaniger,

Thanks for reaching out.

I’ve enabled diagnostic mode on your account and found that your Nucleus One is intermittently losing connection to the HiFi Rose RS130, likely due to an unstable network connection. Based on your description, it seems the HiFi Rose is connected via WiFi.

Here’s what we’re seeing in the logs:

03/26 16:56:51 Trace: [Broker:Transport] [raat_ll/client] [Rose RS130 @ 192.168.1.56:36126] no data received for >10000ms. Killing connection.
03/26 16:56:51 Trace: [Broker:Transport] [raat_ll/client] [Rose RS130 @ 192.168.1.56:36126] OnDisconnected: no data received for >10000ms. Killing connection.

We recommend using a wired Ethernet connection instead of WiFi whenever possible, as it’s generally more reliable — especially for high-bandwidth audio streaming.

Would it be possible to temporarily connect the HiFi Rose RS130 directly to your router with an Ethernet cable to see if the issue persists? This would help rule out WiFi instability as the cause.

Also, feel free to check out our Networking Best Practices guide — it has some great tips that might be helpful for optimizing your setup.

Let us know how it goes!