Intermittent Connection Loss to Roon Server on QNAP TVS-882 (ref#QP813G)

Support
1

What app are you having the slowness issue with?

· Roon

What kind of performance/speed issue are you experiencing?

· The app takes a long time to respond to commands

Please try to reboot your Roon Server

· No, the issue is still the same even immediately after a reboot

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· Issue happens on multiple remotes

Router Domain Name System (DNS) change

· I don't know how to do this

What is the operating system of your Roon Server host machine?

· Roon on a NAS (Synology, QNAP, ASUSTOR)

Timestamp of issue occurrences

· I can't establish any pattern. It seems random.

Describe the issue

Roon Server is running on a QNAP TVS-882 NAS. The container is on an SSD, while the data is stored on the HDD pool. I use an iPad, a Mac mini, and a Windows PC as control clients, all running the latest version of their operating systems. The connection between the audio endpoints, the computers, and the NAS is wired, using CAT-6 cables. After installing the server in the container, everything worked normally. However, over the last few days, I’ve started seeing intermittent issues: the audio devices and control clients lose connection to Roon Server and music playing stops. In many cases, the system says it can’t find the server. If I do nothing, the connection comes back by itself after a few minutes, but the issue keeps happening again. I’ve already checked the local network and the NAS, and everything seems to be fine. What can I do to fix this?

Describe your network setup

I use an UniFi modem and router and Cisco switches.

2

Hi @Marcos_Oliveira

Thank you for the detailed description and for providing your logs.

After reviewing your logs, we can confirm this is a known issue with the memory pressure that our R&D team is actively working on. The fix is targeted for inclusion in the next release. We apologize for the inconvenience in the meantime.

Workaround until the update is available:

We recommend setting up a daily scheduled restart of the Roon Server container on your QNAP. This will clear the memory state before it reaches the point that triggers the disconnections. You can configure this through QNAP Container Station’s scheduler or via a cron task in QNAP’s Task Scheduler - a restart during off-hours (e.g. 4:00 AM).

Once the next Roon update is released, please update your server and monitor the behavior. If the intermittent disconnections persist after updating, please reply to this thread and we will follow up - at that point we will ask you to share your database so we can investigate further.

Thanks for your patience, and sorry again for the trouble.

3

Hi @Marcos_Oliveira,

We’ve not seen a reply and this thread will shortly auto-close without any new responses. Please let us know if we can assist further. Thank you!

4

Do you have an estimate of the probable date for fixing the problem?

5

Hello @Marcos_Oliveira

We are waiting for a fix in the next release