What is the operating system of your Roon Server host machine?
· Nucleus
What kind of device are you using to perform the login?
· Mac
Where are you trying to login?
· I can't log into Roon
Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?
· Yes
Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected
· No, the issue remains the same
Content / Popup Blockers
· No, the issue remains the same
Temporarily try to use a different browser
· No, the issue remains the same
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I am able to switch to the diffrent device
Are you still facing the issue on the different device
· No, the issue remains the same
Record the timestamp
· Started 60 mins ago - 18:15 p.m. circa
Describe the issue
Waiting for Roon Server > connection to Nucleus keeps starting then stops, doesn’t connect Ethernet cable to Nucleus is working 100% - tested speed Nucleus was working earlier
Describe your network setup
EE Fibre - ethernet to Nucleus (confirmed speed is 900mb on that cable) - EE Fibre was upgraded 3 weeks ago, but zero issues until today
On the “Connect to your Roon Server” logon, the status light goes from green (ready) and then flashes red (initialising) > back to green and is never constant
Then connects and page flashes as its dropping connection, no stability at all
Decided to a full reinstall by resetting Roon Database & Settings in the web app
After reinstalling latest backup, we seem to be back up and running again.
Not clear if this was the case but opened an old Macbook Pro that Roon Server was prev installed before Nucleus arrived, it went through an software update and suggest that could have been the time the connection to the Nucleus started having issues, couldn’t connect to either
Deleted the Macbook Roon server >
Deleted the main Roon executable in Applications to Bin
In the Library folder (Finder > press ALT > Go > Library) of your user profile, deleted the following folders:
RAATServer
Roon
Saved Application State/com.roon.Roon.savedState
Caches/com.roonlabs.raat
Thanks for the detailed update, and I am glad the system is back up after the reset and restore. Looking over the diagnostics associated with your account, it does look like the Nucleus was reporting some networking issues earlier on, but hopefully the reinstall sorted it out. Should the issues recur, please let us know by opening a new thread or letting us know here and unchecking the solution checkbox. Thank you!