Intermittent Connectivity Issues with Roon and Eversolo A-6 Streamer on Google Nest Wifi Pro Mesh Network (ref#6AGYHM)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· WiFi

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· No, it does not show up there

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Multiple output types are affected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· Listening to this track at approximately 18:10pm GMT 11/01/25 https://i.imgur.com/1pQmR0A.png

What are the make and model of the affected audio device(s) and the connection type?

· Eversolo A-6 Master Edition connected via Wi-Fi

Describe the issue

Intel NUC i7 ROCK core

Google Nest Wifi Pro Mesh network

Eversolo A-6 Master Edition Roon Ready network streamer

Core is connected directly to my router via ethernet. Streamer is connected over Wi-Fi. I can play music without issue for a certain period of time but then the connection drops entirely and the zone is unavailable in the Roon app. The zone will then quickly reconnect and I can pick up where music stopped. Alternatively, playback will randomly skip tracks or just pause without disconnecting from the zone entirely. Roon Protocol is even more stable than airplay which will consistently pause playback randomly and I can barely get through a single track.

It may be the streamer as with a different streamer I had no issues with this same core but it was a different network setup in a different flat. I can experiment with connecting the streamer directly to the network over ethernet but I'd rather not since it requires a long run of cable and my network should be more than capable of handling the connection and streaming. It's a Gigabit network with good coverage though is they're wifi 6e routers which could be causing issues with Roon?

Streaming over tidal connect without Roon involved has no issues and I did that for months until I finally set my core up and started using Roon so it feels very much like a Roon specific problem or at least the integration of the streamer to Roon.

Very frustrating experience to be listening to music and have hard drop outs

Describe your network setup

Google Nest Wifi Pro 6e router. hyperoptic modem

2

You have no problem streaming problem with other streamer, except this particular one. I think that’s the problem. See if there’s anything in the settings to lower the bit-rate to see if that smooth out. If not, you might want to have the Eversolo looked at. Hope you still have warranty on it.

3

Hey @Matt_O_Conor,

Welcome to the Roon Community! We’re excited to have you here, but sorry to hear about your playback issues.

I think this is an excellent next step in troubleshooting. We were able to review a fresh diagnostic report from your Roon Server with the timestamp you provided, and saw:

Warn: [Worker (1)] [Eversolo DMP-A6 ME] [zoneplayer/raat] Too many dropouts (>3s dropped out in the last 30s). Killing stream
Trace: [Worker (1)] [Eversolo DMP-A6 ME] [zoneplayer/raat] too many dropouts. stopping stream
Warn: [Broker:Transport] [zone Eversolo DMP-A6 ME] Track Stopped Due to Slow Media

Let us know if the same issue occurs via a direct connection, and we’ll review another report for additional information if your issue persists! :+1:

4

Hi Benjamin,

Thanks for your reply. For additional information, the skipping issue just happened while playing “Djrum - Obsession” at 10pm GMT and “Morgana - Primal Code” immediately afterwards.

It’s not exactly straightforward for me to experiment with running an ethernet cable directly to the streamer. Sadly the nest wifi routers only have a single LAN port so I’ll need to buy a switch or try to experiment with configuring an unused router as a switch. The latter is more immediately possible so I’ll see if I can get that working.

If running a cable does solve the problem, I would still prefer to not have the streamer connected since it will require a messy/long run of cable. It’s confusing me what would be causing dropouts in the first place when I have lots of bandwidth and a generally stable wireless connection. The streamer handles Tidal Connect without issue which makes me think it has something to do with the roon protocol itself or at least the streamer’s integration with it.

Thanks,
-Matt O’Conor