Core is connected directly to my router via ethernet. Streamer is connected over Wi-Fi. I can play music without issue for a certain period of time but then the connection drops entirely and the zone is unavailable in the Roon app. The zone will then quickly reconnect and I can pick up where music stopped. Alternatively, playback will randomly skip tracks or just pause without disconnecting from the zone entirely. Roon Protocol is even more stable than airplay which will consistently pause playback randomly and I can barely get through a single track.
It may be the streamer as with a different streamer I had no issues with this same core but it was a different network setup in a different flat. I can experiment with connecting the streamer directly to the network over ethernet but I'd rather not since it requires a long run of cable and my network should be more than capable of handling the connection and streaming. It's a Gigabit network with good coverage though is they're wifi 6e routers which could be causing issues with Roon?
Streaming over tidal connect without Roon involved has no issues and I did that for months until I finally set my core up and started using Roon so it feels very much like a Roon specific problem or at least the integration of the streamer to Roon.
Very frustrating experience to be listening to music and have hard drop outs
You have no problem streaming problem with other streamer, except this particular one. I think that’s the problem. See if there’s anything in the settings to lower the bit-rate to see if that smooth out. If not, you might want to have the Eversolo looked at. Hope you still have warranty on it.
Welcome to the Roon Community! We’re excited to have you here, but sorry to hear about your playback issues.
I think this is an excellent next step in troubleshooting. We were able to review a fresh diagnostic report from your Roon Server with the timestamp you provided, and saw:
Warn: [Worker (1)] [Eversolo DMP-A6 ME] [zoneplayer/raat] Too many dropouts (>3s dropped out in the last 30s). Killing stream
Trace: [Worker (1)] [Eversolo DMP-A6 ME] [zoneplayer/raat] too many dropouts. stopping stream
Warn: [Broker:Transport] [zone Eversolo DMP-A6 ME] Track Stopped Due to Slow Media
Let us know if the same issue occurs via a direct connection, and we’ll review another report for additional information if your issue persists!
Thanks for your reply. For additional information, the skipping issue just happened while playing “Djrum - Obsession” at 10pm GMT and “Morgana - Primal Code” immediately afterwards.
It’s not exactly straightforward for me to experiment with running an ethernet cable directly to the streamer. Sadly the nest wifi routers only have a single LAN port so I’ll need to buy a switch or try to experiment with configuring an unused router as a switch. The latter is more immediately possible so I’ll see if I can get that working.
If running a cable does solve the problem, I would still prefer to not have the streamer connected since it will require a messy/long run of cable. It’s confusing me what would be causing dropouts in the first place when I have lots of bandwidth and a generally stable wireless connection. The streamer handles Tidal Connect without issue which makes me think it has something to do with the roon protocol itself or at least the streamer’s integration with it.
I’ve been listening to music for a few hours while directly connected to my network over ethernet without encountering drop outs or skips so it would seem this has addressed the issue. It would seem there’s an issue with the device streaming from Roon over wireless.
I can appreciate perhaps this is a device issue and outside of Roon’s purview but it is specific to Roon and not other streaming sources like Tidal Direct.
I may work with my distributor to see if there’s any recourse there (I may upgrade to the Gen 2 of this streamer as it has hdmi arc inputs which I’ve been wanting) but it does seem like there’s something here with how Roon is connecting to the device. I would not expect it to drop out on a gigabit wireless connection where I regularly observe speeds of 600+ Mbps. Let me know if you think there’s anything else to look into here. Thanks.
Thanks for your update! I’m glad to hear the issue seems resolved with a wired Ethernet connection, and I appreciate your detailed feedback.
Streaming in Roon does work a bit differently compared to services like Tidal Direct, which means it can be more sensitive to network interruptions, latency, or packet loss than traditional streaming services.
Services like Tidal Direct may preload or buffer several seconds (or more) of audio, which makes them more resilient to minor network fluctuations. Roon, on the other hand, requires a consistently stable connection because it streams with lower buffering to minimize latency and ensure seamless playback.
That said, a gigabit wireless connection with speeds like yours should generally be sufficient for Roon. However, wireless networks can still experience issues like interference, signal strength variations, or congestion, especially with high-resolution streaming.
It sounds like exploring an upgraded device or continuing to use a wired connection could be good paths forward.
