Intermittent DAC recognition issue with server, only System Output visible (ref#A0G846)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· This version of Roon is not compatible...

This error usually indicates that Roon Server and Roon Remote are on different build versions or release tracks.

· Everything is up to date but I still can't connect.

Describe the issue

The server does not recognize the DAC. I only see System Output as an option. The problem comes and goes. Sometimes when I reboot everything it connects but It happens everyday now.

Describe your network setup

Xfinity router, IMac new version, Divialet DAC connected by ethernet

2

Hi @timchupein,
Welcome to the Roon Community. Thanks for writing in to ask us about this. Are you able to see the DAC consistently outside of Roon? Can you try connecting the DAC with a different ethernet cord and also try different ports on your router?
If that doesn’t fix the issue the next step would be to take a look at your logs. Can you please use the directions found here and send over a set of logs to our File Uploader?

3

Issue resolved -was unrelated

4

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