Intermittent Discography Unavailability with Storage Device Error (ref#AAP54O)

[Ianon]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· App interface looks or behaves oddly

Tell us what's going on

· Artist discographies intermittently unavailable. Error message: “Discography unavailable. Make sure your storage device is connected…”.

Tell us about your home network

· Full fibre broadband. Ethernet connection from router to Nucleus One. Music from Qobuz and local hard drive within Nucleus One.

[benjamin]

Hi @Ianon,

Thanks for writing in and for sharing your report! Sorry to hear about your issues with unavailable content.

From a fresh Roon Server diagnostic report, we see over 1k network-related failures occurring over a recent listening session:

Warn: [broker/accounts] failed to update machine allocation: Result[Status=NetworkError] 

Do you have any active VPNs or third party firewall/security that could be interfering with upstream services?

Do you see this issue across both local artists as well as streaming content?

If you could share a screenshot of your Roon Settings>Storage, that would be helpful as well.

Lastly, if you haven’t yet, please safely stop Roon Server from running and reboot your Nucleus.

Thank you!

[Ianon]

Hi. Thanks for responding.

Sorry, I’m not familiar with that error message. Is that pointing to a local network issue?

No VPNs running. ISP-supplied hub incorporates router and firewall. The router logs are very basic unfortunately, and are not showing any blocked traffic, just device connections and the Ethernet port going up and down each time I rebooted the Nucleus One.

I was using the search bar at the top of the screen to search for an artist. When the artist screen populated, I then clicked the Discography menu option. This usually references Qobuz I believe, as it shows artists and albums that are not in my library. The error message appeared before I had the option to reduce the results by clicking on the library icon.

It seems to have resolved itself after a few reboots of the Roon software and the Nucleus One itself. Happy to close this ticket and hopefully it was just a temporary blip.

Here is the storage screenshot:

Also, in case useful, Nucleus One System Status:

[vadim]

Hello @Ianon,

Thank you for the update! I’m glad to hear that the reboots of the Roon software and the Nucleus One seem to have cleared up the issue for now.

Regarding your question about the error: Yes, those “NetworkError” messages in the diagnostics usually point to a temporary communication hiccup between your Nucleus and Roon’s account/metadata servers.

I will go ahead and close this ticket as resolved. If the discography errors or “storage device” messages pop up again, please feel free to open a new thread. If you do, try to note the exact time and date it happens—that will help us pin down those network failures in the logs much faster.

Happy listening!