What’s happening?
· Other
How can we help?
· I am experiencing freezes or crashes
Other options
· Other
Describe the issue
Qobuz issues
Describe your network setup
I don not know
Good day @Nina !
Can you please provide us with the time stamp (date + time) of when does this problem happen to you so we can look in your logs for the narrowed scope.
Thanks!
Regards.
Hi @Nina,
We’ve activated remote account diagnostics to help diagnose any obvious connectivity issues with Qobuz that crop up in account logs.
Logs show your Qobuz account and library authenticating properly within Roon, but then generic connection refusals appear as soon as Roon requests a stream URL from Qobuz to begin playback. These are generic connection errors usually associated with an overzealous firewall filtering out Roon.
Do you have any third-party network security installed, like firewalls, antivirus software, or enterprise routers?
If you are able to access your router settings administration page, try changing the DNS server to a known, reliable service like Google (8.8.8.8).
Please let us know if this helps. Thank you!
Hi @Nina,
We haven’t seen any response to this thread. Are you still having issues with Qobuz playback in Roon?
We’ll watch for a reply. Keep in mind that threads the Support subcategory auto-close after a time due to inactivity.
This thread is now closing due to inactivity. You can reactivate the conversation by simply submitting a new support request here.