Intermittent Login Issues on iPad with Roon Remote (ref#3Y03XS)

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into the Roon app

How can we help?

· None of the above

Other options

· Other

Describe the issue

I'd reset my email and password few times, still didn't work, invalidRecaptcha, I did sign out my apple account, and restore my iPad from backup, clear cache and browsing data, reinstall the remote app, and the roon server, it all didn't work, change default browser to chrome, it can login one or two times, but still doesn't work on my iPad, only iPhone. D.N.S also try to change to 8.8.8.8, but only can login one or two times. But changed back to 114.114.114.114, it also can login one time after I reset my Face ID. Please investigate this issue, is it the acc had been hacked already?

Describe your network setup

Router (5G CPE Pro 3), range around 3M, is very close to my device,(iPad Pro M2, iPhone 16pro, Mac mini M1, Synology NAS roon server)

Hello @Kwun_Hei_Cheung,

Welcome back to the community!

Several users have recently encountered the same issue, and based on discussions in this topic, clearing the Safari browser cache has been an effective solution.

Could you please try this approach and let us know if it resolves the issue for you?

Looking forward to your update!

Kind regards,
Vadim

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