What best describes your playback issue?
· Music doesn't start when I press "Play"
What type of Zone is affected by this problem?
· *All of my Zones* are affected.
Does the issue affect all file formats?
· The issue affects *multiple/all* file formats.
Does the issue happen with local library music, streaming service music, or both?
· *Both streaming and local* *library* music are affected.
Do you encounter any playback errors with the "System Output" Zone?
· I don't have a System Output available, but I'd like to keep troubleshooting
How is the affected Zone connected to your RoonServer machine?
· Network - Ethernet
Which network audio protocol is the Zone using with Roon?
· RoonReady
Does the device show up at all in Roon Settings -> Audio?
· Yes, it shows up there, but it isn't Enabled
Does the "Enable" button unlock the Zone?
· I pressed Enable, but the Zone remains disabled
Does the device play audio from another source when using the same connection?
· The device has no problems with another audio source
Have you checked that Roon is whitelisted in any firewalls?
· I've checked the firewall and the issue remains
If the device has multiple output options, do the other options work as expected?
· Only one output type is affected while the other output type works as expected
Is the device using the latest firmware as per the manufacturer?
· Firmware is up-to-date but the issue remains
Do you have an approximate timestamp of when the issue last occurred?
· No sorry. Last occurrence was about 6 hours ago it's now 9:15 pm on Friday, June 5.
What are the make and model of the affected audio device(s) and the connection type?
· See above
Describe the issue
I’ve gone for years without any problems with Roon; it just worked. Unfortunately, since early April, I’ve had a problem where Roon will not play selected music. I subscribe to Qobuz and suspected the problem originated with their servers. However, the same problem with Roon not playing selected music sometimes occurs even when I choose music stored on my Nucleus+. What I have found is that if I reset the Roon Database and Settings, the problem is solved - until it occurs again. It’s not an everyday problem, but it is an annoying every-week problem. Somebody told me there may be a problem in the ‘handshake’ between my Nucleus and the Roon software, or between the Roon software and my dCS Network Bridge - through which I play my music.
Is there a permanent fix for this problem?
Describe your network setup
I'm using a Nucleus + connected to a dCS Network Bridge. Other components include a PS Audio DAC, PS Audio pre amp and other pieces turntable, SACDplayer, Ayre amp none of which, I think, figure in this issue