Is the affected network Zone connected with Ethernet or WiFi?
· WiFi
Does the issue affect all file formats?
· The issue affects *multiple/all* file formats.
Does the issue happen with local library music, streaming service music, or both?
· *Both streaming and local* *library* music are affected.
Do you encounter any playback errors with the "System Output" Zone?
· The System Output has *no problem*, it's only my other Zone.
How is the affected Zone connected to your RoonServer machine?
· Network - WiFi
Which network audio protocol is the Zone using with Roon?
· Airplay
Since this is an Airplay Zone, have you tried toggling Airplay Compatibility Mode for this Zone in the Device Setup window?
· There is no change in behavior.
Does the device show up at all in Roon Settings -> Audio?
· The Zone is listed under the wrong protocol
Does the device play audio from another source when using the same connection?
· The device has no problems with another audio source
Have you checked that Roon is whitelisted in any firewalls?
· I've checked the firewall and the issue remains
If the device has multiple output options, do the other options work as expected?
· Only one output type is affected while the other output type works as expected
Is the device using the latest firmware as per the manufacturer?
· Firmware is up-to-date but the issue remains
Do you have an approximate timestamp of when the issue last occurred?
· 13.20 Romanian time
What are the make and model of the affected audio device(s) and the connection type?
· Bose Soundtouch Portable, over WiFi
Describe the issue
I have the Roon server on my laptop. Playing shuffle to Bose Soundtouch portable via WiFi for background music. Sometimes it plays perfect for the whole day, but there are days that music unexpectedly stops from Bose regardless whether it is playing from laptop direct or Qobuz streaming, while in Roon it looks like music continues to play (needle continues on time bar). Restarting laptop does not help, re-adding Bose to network no solution. Additional info: playing same way to Cambridge Audio never gives problems.
To add to my post, playing the collection on my laptop to the Bose using iTunes is usually going well, although there is sometimes a short interruption, but then continues.
I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
Thanks for sharing the timestamp! Are you able to bring your server back online? That way, we’ll be able to enable diagnostic mode to review what might be going on in better detail.
If you haven’t yet, I’d also test out setting up a hardwire ethernet connection to your Bose endpoint and see if you run into the same stoppage.
If possible, setting your laptop via ethernet directly to your router would be a helpful test as well.
Are you able to adjust the wifi band to 5ghz? Based on the diagnostic report from your Roon Server, we’re seeing frequent network failures that lead to stoppage in playback, for example:
If you can, try to limit other devices using Wifi when you’re attempting playback, and see if that helps. With that, try moving the Bose device closer to your primary router, and Roon Server, and see if that helps as well.
Within your router settings, it may be helpful to allocate network priority to your Roon Server machine as well as the Bose device, and see if that improves playback too.
We’ll be monitoring this thread for your results - thank you!
Connecting the Bose using 5ghz does not seem to work. Placed the Bose at a different position, somewhat closer to the router, on Saturday, and since then till this moment music played uninterruptedly.
