Does the issue happen with local library music, streaming service music, or both?
· *Only streaming* music is affected.
Please select the streaming service(s) with which you're encountering playback problems.
· TIDAL, Qobuz, Live Radio
Streaming errors can sometimes stem from DNS failures. Have you tried changing the assigned DNS server in your router settings?
· I don't know how to do this / this option is not available in my router
Do you have an approximate timestamp of when the issue last occurred?
· A couple of months ago with the Qobuz problem.
What are the make and model of the affected audio device(s) and the connection type?
· Bluesound Node N130, NUC, HP Z2 Mini Workstation
Describe the issue
Everything was going along fine until Qobuz had their problem and then it seemed to work. But what is now happening, it will stop for 10-15 minutes, then play. This is happening with playlist that I have put together on Roon, Roon playlist, Qobuz playlist, and Tidal playlist. Today, I tried Live Radio to see what would happen. It loaded the first station, but would not load a second station for me. It's not working well for me.
Thanks for laying this out clearly. Since this is affecting streaming playback across all zones, the pattern points us toward either the network path to your Roon Server or an issue with how Roon is reaching TIDAL, Qobuz, and radio services.
To get a clearer picture, a few things would help:
Is your Roon Server on the NUC or the HP Z2 Mini connected to the XB8 by Ethernet, or is anything on WiFi?
Are there any switches, mesh nodes, or powerline adapters between the Roon Server and the XB8?
When playback stops, does it fail in the middle of an active track, or does it seem to hang when starting the next track or station?
We have seen users have a better experience in the past if they change their Router's DNS servers from the ISP provided ones to [Cloudflare DNS](https://1.1.1.1/), [Quad9](quad9.com) or [Google DNS](https://developers.google.com/speed/public-dns/). Can you please give this a try and let us know if it helps?
In the meantime, we are also enabling diagnostics on your account, so the next time this occurs, please note the exact local time, date, and what was playing, then let us know here so we can review that window.
Roon Server is the NUC, & no swithches, mesh nodes, or powerlines
The playback with fail in the middle of the active track.
I tried both Tidal and Qobuz on my BluOS, and both worked just like they should work.The Roon Server is running on the NUC, and there are no switches, mesh nodes, or powerline adapters involved. However, playback fails in the middle of an active track. I tried both Tidal and Qobuz on my BluOS, and both worked perfectly as expected.
It looks like this new update took care of my problem. I have checked my playlist, Roon playlist, Tidal playlist, Qobuz playlist, and everything is back to normal.