Intermittent playback issue with online radio on both PC and iOS (ref#3RG6U5)

Hello @nemec ,

Since the same issue happens with other sources, this likely points to an issue with the router. Is the router on the latest firmware? I have seen some settings like Smart 2.4/5Ghz switching or EasyMesh cause similar behavior in the past, if you haven’t tried to do disable these it could be worth a try.

Yes, I checked, the latest firmware version is installed. I’ve only turned on the 2.4 GHz mode a long time ago.

Hi @nemec,

It’s unclear from your prior responses if you’ve tested out hardwired connections to your issue devices on wifi.

Is that at all possible? See if you can connect ethernet to a handful of your issue devices and let me know if you continue to have the same issues.

Thank you!

Hello. Connecting problematic Harman Kardon Citation One (MKII) speakers with a cable is impossible by design. Audio transmission is only possible over Wi-Fi. The speakers have a usb-c connector, but it is only for service.
I also report that I tried to transmit sound via Airplay not to 10 speakers at once, but only to 4. The sound stop was preserved.

Hello @nemec ,

Since the issue is only happening to the Airplay speakers (even in a 4 zone group) and not the PC, then it is likley something about the network. Have you checked IGMP Snooping/Proxying settings? This sometimes caused issues in the past.

Keep in mind that the way that Roon works is that the stream gets downloaded from internet, processed on Roon Server, and then sent via router to endpoints, requiring more hops, so it is a bit different than a direct internet → speakers playback system.

Hello, no, I haven’t checked the IGMP/proxy tracking settings. I don’t know how to do it. Could you tell me what to pay attention to?

Hello @nemec ,

I was able to locate the following guide that references the IGMP settings for your router, please see below (bullet point #6):

Continuing the discussion from Intermittent playback issue with online radio on both PC and iOS (ref#3RG6U5):

Good afternoon, sorry, I did not have the opportunity to answer for

a long time. I would like to return to the subject. On the latest offer from Noris, I checked these settings - I have this function enabled (attached).Online radio playback still stops spontaneously.

:point_right: Get Help With Roon


This helps our team gather all the necessary information to solve your issue as quickly as possible. Thank you!

Good afternoon. Should I wait for a response to my request?

What app are you having the slowness issue with?

· Roon

What kind of performance/speed issue are you experiencing?

· Other

Please try to reboot your Roon Server

· No, the issue is still the same even immediately after a reboot

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· Issue happens on multiple remotes

Router Domain Name System (DNS) change

· I was able to change my router's DNS servers but it did not help

What is the operating system of your Roon Server host machine?

· Windows

Timestamp of issue occurrences

· 2 years old

Describe the issue

Intermittent playback issue with online radio on both PC and iOS

Describe your network setup

Keenetic Voyager Pro

Continuing the discussion from Intermittent playback issue with online radio on both PC and iOS (ref#3RG6U5):

Good afternoon, sorry, I did not have the opportunity to answer for a long time. I would like to return to the subject. On the latest offer from Noris, I checked these settings - I have this function enabled (attached).Online radio playback still stops spontaneously.

Hi @nemec,

Thank you for your post. We understand how frustrating this kind of playback issue can be.

In this case, live radio availability is determined by the stream providers and the network conditions in your region. If access is being limited due to georestrictions or ISP-level controls, this falls outside of what Roon can directly influence or resolve.

Because of that, we’re not able to provide a supported fix for this behavior. In some cases, users explore alternative network configurations, but those would be considered workarounds rather than official solutions.

You may find it helpful to check with the broader community in Tinkering to see what others in similar situations have experienced.

We appreciate your understanding.