Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?
· It is connected through a different device (e.g Raspberry Pi)
Does the device play audio from another source when using the same connection?
· The device has no problems with another audio source
Have you checked that Roon is whitelisted in any firewalls?
· I've checked the firewall and the issue remains
If the device has multiple output options, do the other options work as expected?
· Only one output type is affected while the other output type works as expected
Is the device using the latest firmware as per the manufacturer?
· Firmware is up-to-date but the issue remains
What are the make and model of the affected audio device(s) and the connection type?
· see my previous answer
Describe the issue
A lot of times the radio station(s) that are playing stops playing. When I start playing radio via BluOS I don't have this issue. It doesn't matter if i am playing the radio on my NAD M10 or on my old receiver that is connected via Bluesound.
Describe your network setup
I have a Windows NUC with Roon on it (only that one is running). I have 3 devices I play the radio on. A Bluesound device and an NAD M10
Hi @Robert_Brugman,
Thanks for writing in to ask us about this issue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
Can you please provide the following to help expedite our investigation?
A screenshot of the Signal Path in Roon for the audio chain with which you experience dropouts.
A brief overview of your network topology. Where is RoonServer connected relative to your router and other network hardware? What about the Raspberry Pi and other endpoints - where are they connected relative to RoonServer?
It looks like the wifi was the issue. I replaced the wifi set up with a new system and it looks like the music isn’t interrupted anymore. Will keep an eye on that.
I think it’s weird that this is the case, as I have a home assistant server running and other devices on that same spot. Never had issues. And radio isn’t a very data intense product I thought.