Intermittent Playback Issue with Roon and Qobuz Streaming (ref#1T96WG)

What best describes your playback issue?

· Music stops playing unexpectedly

Is there a specific error message you see? If so, please select from the following options:

· Other

Please try to reboot your Roon Server and check to see if this helps.

· Rebooting my Server had no effect, the issue remains

Are you having an issue with a single Zone or multiple Zones?

· I'm having playback problems with all my Zones.

Does the issue happen with local library music, streaming service music, or both?

· Only streaming service music causes issues. Local library music plays fine.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Wattson emerson streamer connected to a network switchto

Describe the issue

Roon stop playing unexpectedly multiple time, path signal greys out while streaming.
I use only qobuz currently, without local files at all.
After around a minute, connection establish again.
Rebooting roon server (Nuc) has no effect.

Describe your network setup

Deco x20 router, roon server on nuc on network.

Hi @Jacob_Sudai,

Thanks for writing in and sharing your report!

Based on a diagnostic report from your Roon Server, we’re seeing hiccups tied to your Emerson streamer. If you attempt to play audio only from the system output of your phone or computer, do you run into the same issue?

To further troubleshoot the playback error on your streamer, can you please first reboot the device? I’d also temporarily connect it directly to your primary router, and bypass any additional network gear, as the error was related to the streamers buffering capacity.

Let me know if the above helps!

Reboot done.
Attempt to use mconnect to stream qobuz from phone to emerson - works flawlessy.

As for connecting directly to the router, it is impossible since it has only one out connection and roon server needs a connection as well.

Does that help zeroing the issue?

BR,

Jacob

Hi @Jacob_Sudai,

While this is a good piece of info to add to the issue, were you able to test out my previous question:

More specifically, I meant using Roon from your phone or computer, using the system output of the device versus the Emerson streamer.

With that, are you using and DSP when you experience the issue? If so, test out disabling all DSP and let me now how things perform. :+1:

Now i got you.
I had the chance to test it when it freezed again and
Playing roon to my phone as source was just fine.

I have no DSP on.
Emerson shows volume DSP even though is set to fixed volume. But nothing other than that.

Got it, thanks for testing @Jacob_Sudai - so we can further examine the Emerson to see what might be causing the loss of connection between the device and your Roon Server machine.

Are you able to test out using a different switch between your Emerson device and your router in that case?

We’re having trouble enabling further diagnostics to your ROCK, could you please reproduce the issue and then use the directions found here and send over a set of logs to our File Uploader?

Some additional things to review within your router settings:

a) any settings related to UPnP, IGMP snooping, and multicast are enabled
b) all your devices are on a single subnet and the same WiFi frequency
c) No security settings are interfering

Dear Benjamin,

  1. We had ac issues yesterday, so probably the ROCK unit was off. Please try again to pull diagnostics as i’m having trouble following the produce log manually.
  2. I will try a different switch and let you know the outcome.
  3. My system is deco mesh system, so units from same main router.
  4. No firewall as far as i’m aware of.

BR,

Jacob

Hi @Jacob_Sudai,

Unfortunately, we’re still having trouble connecting.

Please review your router settings above as well - it may play an important role in your setup.

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