Is there a specific error message you see? If so, please select from the following options:
· Other
Please try to reboot your Roon Server and check to see if this helps.
· Rebooting my Server had no effect, the issue remains
Are you having an issue with a single Zone or multiple Zones?
· I'm having playback problems with all my Zones.
Does the issue happen with local library music, streaming service music, or both?
· Only streaming service music causes issues. Local library music plays fine.
Please select the streaming service(s) with which you're encountering playback problems.
· Qobuz
Have you tried logging out and back in again to your streaming service in Roon Settings?
· Logging out and back in had no impact, the issue remains
What are the make and model of the affected audio device(s) and the connection type?
· Wattson emerson streamer connected to a network switchto
Describe the issue
Roon stop playing unexpectedly multiple time, path signal greys out while streaming. I use only qobuz currently, without local files at all. After around a minute, connection establish again. Rebooting roon server (Nuc) has no effect.
Based on a diagnostic report from your Roon Server, we’re seeing hiccups tied to your Emerson streamer. If you attempt to play audio only from the system output of your phone or computer, do you run into the same issue?
To further troubleshoot the playback error on your streamer, can you please first reboot the device? I’d also temporarily connect it directly to your primary router, and bypass any additional network gear, as the error was related to the streamers buffering capacity.
Got it, thanks for testing @Jacob_Sudai - so we can further examine the Emerson to see what might be causing the loss of connection between the device and your Roon Server machine.
Are you able to test out using a different switch between your Emerson device and your router in that case?
We’re having trouble enabling further diagnostics to your ROCK, could you please reproduce the issue and then use the directions found here and send over a set of logs to our File Uploader?
Some additional things to review within your router settings:
a) any settings related to UPnP, IGMP snooping, and multicast are enabled
b) all your devices are on a single subnet and the same WiFi frequency
c) No security settings are interfering
We had ac issues yesterday, so probably the ROCK unit was off. Please try again to pull diagnostics as i’m having trouble following the produce log manually.
I will try a different switch and let you know the outcome.
My system is deco mesh system, so units from same main router.