Intermittent Playback Issues on Roon with Windows 11 and Ethernet Connection (ref#W488W6)

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz, TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· Several days ago.

What are the make and model of the affected audio device(s) and the connection type?

· ASUS I9 PC, WIIM Pro Plus streamer.

Describe the issue

I am at W11 with latest updates and latest Roon update. After pressing PLAY NOW for album it cannot start playing, then suddenly starts and after a while stops again. For 2 different streamers, internet is ok-100mb real speed. Have server and client on same PC and Ethernet connection for PC and streamer. It’s new problem - I use roon intensively several years. Reboot doesn’t help. If streamer works with android tablet and BubbleUPNP - no problems.

Describe your network setup

1000Mb optical internet cable to router and further - powerline adapters. Ethernet cables from adapters to devices. I measure 100Mb speed in PC. Network is very stable.

Hello @Michael_Malits

Thank you for the additional information.

To help us narrow this down, could you please confirm if this issue occurs with both TIDAL and Qobuz, or is it strictly happening with Qobuz?

We are currently investigating a specific integration issue with Qobuz that matches your description, so knowing if TIDAL is also affected will help us identify the right solution for you.

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