Is the affected network Zone connected with Ethernet or WiFi?
· WiFi
Does the issue affect all file formats?
· The issue affects *multiple/all* file formats.
Which network audio protocol is the Zone using with Roon?
· RoonReady
Does the device show up at all in Roon Settings -> Audio?
· The Zone is listed under the wrong protocol
Does the device play audio from another source when using the same connection?
· The device has no problems with another audio source
Have you checked that Roon is whitelisted in any firewalls?
· I've checked the firewall and the issue remains
If the device has multiple output options, do the other options work as expected?
· Multiple output types are affected
Is the device using the latest firmware as per the manufacturer?
· Firmware is up-to-date but the issue remains
What are the make and model of the affected audio device(s) and the connection type?
· Bluesound Pulse Soundbar+
Describe the issue
Music in all formats continually stops playing at different times with the error message "Roon lost control of the Audio device because the input was switched". I had a nucleus that died so i bought a Nucleaus One as a replacement and ever since then, this error has been occuring. I am using a network connection to 3 Bluesound Pulse Soundbar+ speakers and the error occurs on all three. I'm also using a Roon bridge for music outside and get no error there. All firmware on my Nucleus One and on the soundbars is current.
Describe your network setup
The soundbars are connected by network cable. My router is an Araknis AN-310-RT-4L2W
Thanks for taking the time to write in, and welcome to the community! We’re excited to have you here, but we apologize it’s an issue that prompted your recent post.
Digging right into your issue, we enabled diagnostics for your Nucleus, and see that the dropouts you’re encountering could be due to a poor network connection. We see error traces like:
Warn: [Master Bedroom] [zoneplayer/raat] Too many dropouts (>3s dropped out in the last 30s). Killing stream
Trace: [Master Bedroom] [zoneplayer/raat] too many dropouts. stopping stream
Warn: [zone Master Bedroom] Track Stopped Due to Slow Media
I believe setting up a direct ethernet connection may very well help you in this situation. Is this something you’d be able to test out temporarily?
So Zones “Master Bedroom” and “Living Room” are hard wired vis ethernet and “Family Room” is connected vis wifi. Today I had my AV company do an extensive (and expensive) network analysis and update. Sadly, the problem via Roon persists. As part of the testing we played Tidal, Qubuz, and my locally stored music via the native BluSound app with absolutely no dropouts. Very frustrating to say the least. Any help would be greatly appreciated as I’m planning a major HiFi investment ann Roon is at the core. I’d hate to think the Nucleus One is at fault but I had no problems with my original Nucleus until it died. Argh…please help.
Is this topic being monitored anymore? After extensive testing, the only solution left to try would be a hard reset of my Nucleus One. I have backups but would hate to lose years worth of data.
How is your Nucleus connected to your primary router? I’d next set up a direct connection to your primary router and see if your issues persist.
I would create a fresh backup if the last backup you’ve made was that long ago - here’s more info on this:
After you create a fresh backup, let’s perform a RoonOS reinstall via the webUI of your Nucleus, here’s info on how to access the webUI as well:
As another step in troubleshooting, see if you can allocate network priority to your Nuclues as well as troublesome zones - we’re seeing the same dropouts due to poor bandwidth, unfortunately:
Warn: [zone Family Room] Track Stopped Due to Slow Media
In addition to the above, have you enabled QoS on your router? From your router dashboard, navigate to Advanced Settings or Traffic Management and look for the QoS section. It would be worth testing out using a static IP for your Nucleus and endpoints as well, as this can help with consistent QoS rules.
You can also set a manual bandwidth rule via a device’s IP - this may be worth testing as well.
Lastly, confirm the router has the latest firmware for access to full QoS features.
