Intermittent playback skips on Windows 11 Roon Server (ref#J2MJVY)

What best describes your playback issue?

· Roon skips entire tracks in my queue

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only local library *music is affected.

Where is your local content stored?

· On the same machine where RoonServer is running, internal drive

Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?

· No, lower sample rates are still affected

Do you have an approximate timestamp of when the issue last occurred?

· unfortunately I don't and having had a chance recently to get an accurate timestamp

What are the make and model of the affected audio device(s) and the connection type?

· Meridian 818, Intel I5 based PC with NVMe storage for OS/App and Lynx E22 audio card

Describe the issue

I upgrade my Roon server to an Intel I5 CPU based windows server, with NVME storage for OS/Apps and a second one for music only. There is no other applications running on the this Windows server, and the Windows version is now 11. My original server was running windows 10 and used SSD sata drives for OS and music. While playing music the system skips a few seconds on random tracks (sounds like when the stylus on a turntable gets bumped). It's not every track that gets played but will happen a few times on a playlist of say 15 tracks or more. It happens on a Meridian 818 end point as well as another Windows 11 based endpoint, but doesn't seem to on a Windows 10 endpoint. There are no other applications running on the Windows endpoints.

Describe your network setup

All devices are connected via Cat 5 running at gigabit speeds, via a TP-link SG1024D gig switch

Hi @park_lane,
Thanks for reaching out to us about this issue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

Good Afternoon,

As requested I have some info for you.

Saturday the 8th -11:35am -11:36am (UK time)
Track was ‘I like the way you work’
skipped briefly between 1min.40sec - 1min.46sec for 1 sec

Saturday the 8th -11:45am (UK time)
Track ‘Aphrodisiac’
Skipped between 0.23sec - 0.29sec for 1sec

Sunday the 9th - 11.26am (UK time)
Track ‘funny how times flies’
Skipped between 3min.12sec - 3mins.17sec for 1 sec
Skipped between 3min.25 - 3min.28sec for 1 sec

Hello @park_lane ,

Thanks for letting us know those timestamps, we successfully enabled diagnostics for your account and the logs from your Roon Server came in. Looking over those timestamps provided, I can see a play/pause command being issued. Did you issue these commands at the timestamps, perhaps accidentally by pressing the spacebar or a keyboard hotkey?