· Roon has become un-listenable intermittently. I used to get the following error message: "Tidal media is loading slowly. This may indicate a networking or connectivity problem" With the latest roon update I no longer get this error message when the music stops, instead the music just stops. On my ipad mini the progress bar continues, and the small icon next to the song name moves - but no sound. I listen almost exclusively to Tidal. My front end consists of: AT&T BGW320 modem (fiber) with over 2GB service. Connected to Ubiquiti NetworksUniFi Dream Machine Pro 10G Cloud Gateway (with 100+ UniFi device & 3.5 Gbps IPS routing.) A Ubiquiti Networks Pro Max 24 PoE Switch (A 24-port, Layer 3 Etherlighting switch capable of high-power PoE++ output. Port Layout: • 16 1 GbE RJ45 (8 PoE+; 8 PoE++) (1G/100M/10M), • 8 2.5 GbE RJ45, (All PoE++), (2.5G/1G/100M/10M), • 2 10G SFP+, (10G/1G). Connected with Ubiquiti Networks N-UACC-CM-RJ45- 10G. 10Gbps Direct Attach Cable with SFP+ RJ45 adaptor module. This network system is direct wired via an Audioquest Pearl Cat 7 ethernet cable from the 10 GB port to a Taiko Switch, and then a Taiko SGM Extreme Server, 2TB w/ Extreme USB Output and a Taiko Network Interface Card. I have spent thousands of $$ on my network and tens of thousands on the front end of my system - and I never know when the music is going to cut out. PLEASE HELP. Thanks in advance. Dana
Tell us about your home network
· AT&T BGW320 modem (fiber) with over 2GB service. Connected to Ubiquiti NetworksUniFi Dream Machine Pro 10G Cloud Gateway (with 100+ UniFi device & 3.5 Gbps IPS routing.) A Ubiquiti Networks Pro Max 24 PoE Switch (A 24-port, Layer 3 Etherlighting switch capable of high-power PoE++ output. Port Layout • 16 1 GbE RJ45 (8 PoE+; 8 PoE++) (1G/100M/10M), • 8 2.5 GbE RJ45, (All PoE++), (2.5G/1G/100M/10M), • 2 10G SFP+, (10G/1G). Connected with Ubiquiti Networks N-UACC-CM-RJ45- 10G. 10Gbps Direct Attach Cable with SFP+ RJ45 adaptor module. This network system is direct wired via an Audioquest Pearl Cat 7 ethernet cable via the 10GB port to a Taiko Switch, and then a Taiko SGM Extreme Server, 2TB w/ Extreme USB Output and a Taiko Network Interface Card.
I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
Thank you for your patience. We’ve reviewed the diagnostic logs from RoonServer, which show evidence of the playback dropouts you reported. Here’s what we found.
Most of the stoppages with Tidal are caused by playback authorization failures for the specific Tidal track URLs queued in Roon. This is upstream of Roon, at the level of the Tidal API; something about your Tidal account is not authorized to play this content. Usually, refreshing the Tidal session by signing back in will resolve this, but you might also be up against a georestriction for certain content on Tidal’s end.
We recommend signing out and back into Tidal in Roon via Settings → Services → Tidal → Sign Out, and verifying that you are using the correct Tidal account with Roon. If the track won’t play in Tidal’s desktop app or web player, Roon will not be able to play it either.
Some playback failures are related to dropouts during audio transport, likely caused by unexpected traffic or routing in the local network. The logs indicate repeated dropouts, showing that Roon’s transport layer is not consistently able to deliver audio to the endpoint.
Let’s try to reduce the number of variables in play with this network and then build them back one at a time. This means, for now, simplifying the network path. Try to connect the Taiko SGM Extreme Server directly to the Ubiquiti Pro Max switch via the 10GbE Cat7 cable, bypassing any extra switches. Ensure the DAC is on the same switch or has minimal network hops. Enable IGMP snooping in the UDM settings to improve multicast handling. Test playback with local files first, then try Tidal.
If rearranging the network is not possible, make sure any multicast forwarding settings are correctly enabled across your devices. Once you’ve tried this, let us know the results so we can continue isolating the network vulnerability causing these dropouts.
This thread is automatically closing due to inactivity at this time. If you require additional assistance, please reach out in a new tech support request here and we’ll reactivate the case. Thank you!