Intermittent Playback Stops and Delays with Roon Server (ref#5N61AF)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Ifi zen stream ifi idsd2 dac intel nuc i3 corekit imac

Describe the issue

First :music stops and waiting for roon server appears with a « clock »for few seconds
2) reading bar gets all clear impossible to start reading
3)1 or 2 mns later reading bars get ready and reading can be staeting where it stopped .
This happens sometime every ten or less minutes . With any playlist and different core (nuc or imac )
Thank you for your help
Regards
P chevallier

Describe your network setup

Free box router-ifi streamer. -usb to ifi idsdneo 2 dac rca to elekit 8500 preamp yba A650 power amp on the switch nuc i3 gen 11 with atlas rj45

3

Hi @pedro_bouricot ,

Thanks for reaching out with your report. I’ve activated diagnostics mode for your account and I believe I see the issue. It looks like you are impacted by an issue surrounding Qobuz that we are investigating.

We have some changes that should help with this behavior in our next Roon release. If you wish to mitigate this behavior until the next release, you can disable Qobuz and restart RoonServer. Otherwise, please keep an eye on our release notes section and let us know how things are performing after the Roon release is made publically available, thanks!

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