Intermittent playback stops during music streaming (ref#AUC7XU)

Support
21

Hey @Tom_Are_Jacobsen,

Thanks for the update! We were able to request a fresh diagnostic report, and see repeated failures and disconnections coming from all your zones like you’ve mentioned.

Since you’re running into audio endpoints losing connection in combination with stoppages in playback, we’ll need to investigate your network setup closer.

Set up a direct ethernet connection from your Roon Server to your primary router - along with one of your endpoints. Reboot your router, and test playback and general connection.

Let us know the results. Thank you! :pray:

22

Hi I tried as described, and by bypassing the patch panel and the QNAP QSW-2104-2T-A it worked flawlessly.
Took at about 10:55 local time and reconnected the QNAP QSW switch and then the album "The Montreux years stops and had one smal pauses after I started the track again.