What is the operating system of your Roon Server host machine?
· Roon Optimized Core Kit (ROCK)
What kind of device are you using to perform the login?
· iOS
Where are you trying to login?
· I can't log into Qobuz
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I am able to switch to the diffrent device
Are you still facing the issue on the different device
· No, the issue remains the same
Record the timestamp
· 13.49, London UK time zone
Describe the issue
Every so often (every couple of weeks or so), Qobuz rejects my login from Roon, and I have to go through restarting Roon server, Router and changing my Qobuz password and eventually manage to get connected again
Describe your network setup
Virgin Media BroadBand 250mbs, Virgin hub 3 running in modem mode, Deco XE75Pro Mesh wifi
AceRimmer
("I’m not just a hero; I’m a legend!")
2
I removed your screenshot as it contained your email and this is a public forum.
I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
I can’t replicate the error, as I don’t know what caused it, but when I logged it with support, I provided a time and IP address, so perhaps you can use that?
I have logged in to Qobuz from Roon, by restarting the Roon server, my ISP Modem and mesh network network. I changed my Qobuz password, checked it by logging in to their website, then connected Roon to Qobuz successfully
Thanks for the reply! Based on a fresh diagnostic report, we can see that around the time you shared that Qobuz returned a 401 with the message “Invalid username/email and password combination”.
The failure wasn’t caused by anything you actively did, it was an automatic re-authentication attempt triggered by the Roon Remote connecting to the server after startup. The stored Qobuz password was simply wrong or had been changed.
If things are performing smoothly for you now, you should be all set to go moving forward. Happy listening!
