Intermittent Roon user interface issues on Roon Server computer (ref#6VR2NY)

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

I run Roon on a 64 bit Win PC i78700 cpu, Asus Z390i MB. It has operated flawlessly until a few months ago. Now the user interface does not open consistently on the computer with the Roon Server on it.

More often than not I get a dark screen with the Roon logo. Sometimes the program opens only to freeze. Other times it works.

I can still access the server and play music, I can play music through an endpoint. I can access the user interface on another computer. It just doesn’t work properly on the computer where the Roon Server is.

Describe your network setup

I have an Asus AC5300 router with an ethernet connection to the WWW and the computer with the Roon Server.

Hi @Peter_Treyde,

Most commonly, a Windows update automatically blacklisted one of Roon’s background or graphical processes in the Windows Defender firewall. Have you verified that RoonServer.exe and the other essential Roon processes are marked safe?

Do you have the latest drivers for your graphics setup?

Thanks for your reply. Im not sure about the firewall so here is a screen shot. Is that what you are referring to? I have installed the latest video driver. Rebooted the computer. Unfortunately no change in the display behaviour. Any other suggestions?

Hi @Peter_Treyde,
It looks like you are missing RoonServer from the list applications allowed through the firewall. Can you try adding it?