Does the issue happen with local library music, streaming service music, or both?
· *Only streaming* music is affected.
Please select the streaming service(s) with which you're encountering playback problems.
· TIDAL
Have you tried logging out and back in again to your streaming service in Roon Settings?
· Logging out and back in had no impact, the issue remains
Do you have an approximate timestamp of when the issue last occurred?
· The problem has replicated repeatedly with every selection. For the past week.
What are the make and model of the affected audio device(s) and the connection type?
· Everything works except Nucleus and Roon. I have done a hard reset of Nucleus and Starlink and Eeros and Airlense
Describe the issue
Sometimes I get a screech when trying to play. Sometimes it fails to load sometimes it skips several songs and starts playing and sometimes it plays correctly. Tidal works correctly not playing through Roon
Describe your network setup
I have Starlink connected to Eros mesh system and use PS Audio Airlens.
Thank you for the report. To diagnose audible artifacts, you’ll need to isolate and inspect each component in your digital and analog chain independently to determine where signal flow is degraded or failing.
Please try playing a lower-quality track at 44.1KHz/16-bit to the system output of a Roon Remote (mobile or desktop). Can you reproduce the issue there?
If you only encounter this problem when using the Airlens, please try removing all DSP in MUSE and playing back content at different sample rates to see if you can pinpoint troublesome file formats.
To best equip our team for troubleshooting, please share the following items
the results of the tests above
a screenshot of the Signal Path in Roon under the conditions that cause these audible artifacts. This will be a transparent representation of any transcoding being applied within Roon. It won’t reflect any settings within the PS endpoint itself.
a set of logs from your RoonServer machine. You can use the directions found here to send a set of logs to our File Uploader.
I have tried the suggested changes to sampling rates. This was not successful. Enabling sample rate or disabling sample rate has no effect. I have a screen shot of the signal path for a song that plays and one that does not.
Thanks for the screenshots @thomas_stebbins! We’ve enabled diagnostic mode for your Roon Server, if you could bring it back online, it will auto-generate a fresh diagnostic report to be uploaded to our servers for deeper analysis.
If you set your wifi streaming bandwidth to Max, does it change any behavior?
We’ll be on standby for when you’re able to do the above - thank you!
No max does not affect the performance. I’ve tried every configuration possible.
Thanks for the support. I will run through some selection to give you more data.
New information for you. I used a substitute Nucleus and all the problems were eliminated. I also substituted an alternate Airlens problems remained. I used an alternate system (Chromecast) and problems persisted. I think it is safe to say that the problem is in the Nucleus device.
Thanks for the additional information! We’re not seeing any Nucleus tied to your account unfortunately, can you please use the directions found here and send over a set of Roon Server logs from your Nucleus to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!
A few additional things to check:
Check System Status (Web UI): visit your Nucleus’ Web UI (e.g., http://nucleus.local or its IP address).
Confirm that the Roon OS is up to date and check to see if there are any errors present. Here’s more info on the webUI:
I will be happy to try the suggested remedies. Currently I’m away from home. I return July 26. When I click the link to for file log up load instruction nothing happens so I need the instructions and I can’t access the uploader . So once I’m home and have these tool I can send the logs. I have located the files. Just don’t know how to get them to you. I believe it’s likely an update file got corrupted. Oddly every once in a while a song or album selection will play.
Tom
